Quality First: Rewarding Shoppers & Providing the Best Customer Experience

Shopper Community

Quality First: Rewarding Shoppers & Providing the Best Customer Experience

Over the last six months, we’ve been listening to and meeting with shoppers around the country to understand what motivates them and how we can make their experience better. Shoppers have told us they take…...

Apr 30, 2019
Quality First: Clearer Feedback & A Better Ratings Experience for Shoppers

Shopper Community

Quality First: Clearer Feedback & A Better Ratings Experience for Shoppers

Instacart shoppers fill thousands of grocery baskets every day, delivering fresh groceries and pantry staples that busy people and families rely on to power their households — it’s lunchbox essentials, desk-side snacks, family dinners and everything in-between.…...

Apr 25, 2019
Announcing Faster, Better Support for Shoppers

Shopper Community

Announcing Faster, Better Support for Shoppers

Instacart shoppers are customers’ helping hands, bringing them the items they need when they are busy, sick, or just need a little time back in their day. We know that shoppers are deeply committed to…...

Apr 23, 2019
Introducing On-Demand: A New, More Flexible Way To Shop

Shopper Community

Introducing On-Demand: A New, More Flexible Way To Shop

Since launching Instacart in 2012, we’ve had one goal — make grocery delivery convenient, affordable, and accessible to everyone. Nearly seven years later, Instacart is available to more than 80% of U.S. households across all 50 states.…...

Apr 11, 2019
With Instant Cashout, Every Day is Payday

Shopper Community

With Instant Cashout, Every Day is Payday

Instacart shoppers complete thousands of orders every day, delivering fresh groceries and household essentials to people who need a little extra time back in their schedules. At Instacart, we’re dedicated to creating features and opportunities…...

Mar 27, 2019
State of Pay Update: Turning Feedback Into Action

Shopper Community

State of Pay Update: Turning Feedback Into Action

Over the last few weeks, we’ve been committed to listening to the shopper community and enlisting your feedback. Today, we’re taking steps to create a better, more fulfilling experience for every shopper, beginning with several…...

Feb 19, 2019
State of Pay Update

Shopper Community

State of Pay Update

Yesterday we made several significant updates as it relates to shopper earnings. Today, we sent the following email to all full service shoppers with detailed information on each new element of shopper earnings.Over the coming…...

Feb 8, 2019
State of Pay — Doing Right By Our Shoppers

Shopper Community

State of Pay — Doing Right By Our Shoppers

To Our Shopper Community:Every day, millions of people entrust Instacart to help get the food they need to feed their families and get back valuable time to spend with their loved ones. By delivering to…...

Feb 7, 2019
Putting Quality First: A New Shopper Campaign to Deliver Exceptional Customer Service

Shopper Community

Putting Quality First: A New Shopper Campaign to Deliver Exceptional Customer Service

For millions of homes across North America, Instacart is a source of food and comfort — it’s more than just a marketplace, it’s a helpful hand and gives time back to our valued customers. As an extension…...

Jan 24, 2019
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