How Instacart works
You’re busy, so every minute counts. Let us connect you with Shoppers in your area to shop and deliver items from your favorite stores in as fast as an hour. It’s just that easy.Check out this
Hi! How can we help?
Popular articles
Tracking your order and delivery
It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. For best results, download the latest version of the Instacart
Instacart Express
Instacart Express is a membership option for customers who want to use Instacart regularly. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries* on all orders over
Problem with your order
Did you receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem. In the Instacart app or website, you can let us know about—
Rescheduling a delivery
You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule— In the app: Tap View account under your name at the top of the app dashboard
All Topics
How Instacart Works
What we do, areas and stores we serve, communicating with us
Instacart Express
Perks, pricing, and managing your membership
Placing Orders
Placing an order, sharing a cart, reporting incorrect information
Order in Progress
Tracking your order, approving changes, chatting with your shopper
Delivery
Receiving your items, reporting a problem, unknown charges
Pricing, Discounts, & Fees
Item pricing, coupon, promotions, referrals, taxes and fees
Profile and Account Settings
Personal settings, notifications, login issues
Instacart Sweepstakes Rules
View our monthly Sweepstakes
Are you a Senior?
Call our dedicated Senior Support line if you need help with your order:
Daily: 8am - 11pm ET