Shopper Community
Shopper Community
Thanking Shoppers For Sharing Love Through Food
Since our earliest days in San Francisco, the shopper community has played an important part in Instacart's journey. Over the past 11 years, shoppers have picked more than 14 billion items, sent and received more than 4.5 billion customer chats, and shopped from more than 80,000 store locations — saving the day (and dinner!) for millions of families. And, since Instacart is now available to…...
Aug 25, 2023
Shopper Community
Cash Out Full Batch Earnings After Two Hours
We know that you shop on the Instacart app to earn money quickly. That’s why as part of our new commitment of Ingredients to earn on your terms, we have changed the time customers have…...
Apr 5, 2022
Shopper Community
Encouraging Higher Tips
As part of our new commitment to giving shoppers Ingredients to earn your terms, we are making improvements to the customer app to encourage higher tips for shoppers. We know you put a lot of…...
Apr 5, 2022
Shopper Community
10 Items or Less: Never Looked Back
The Instacart community is as diverse as the items in the grocery store — every day, tens of thousands of individuals shop, deliver, and become an extension of people’s households. We want to share this…...
Mar 31, 2022
Shopper Community
Supporting Shoppers with Fuel Assistance
We’ve been closely monitoring the increase in gas costs and assessing how we can best support the shopper community during this time. Today, we’re sharing a few updates about how we’re planning to help. Temporary…...
Mar 18, 2022
Shopper Community
A Renewed Commitment to the Shopper Community
Over the past several months, we’ve been working closely with the shopper community to develop an even greater understanding of who shoppers are, why you shop with Instacart, and how we can better support you…...
Mar 10, 2022
Shopper Community
Continuing to Prioritize Your Safety
There is nothing more important to us than the safety of the shoppers using our platform. We’re continuing to add resources to the Shopper app to best support you during your shopping experience. The safety…...
Mar 10, 2022
Shopper Community
Our Commitment to Shoppers: Support While You Shop and Beyond
We’re rolling out a suite of new product features each month to further our commitment to shoppers and share more about how we’re building an even better shopper experience. This month, we’re sharing more about…...
Mar 10, 2022
Shopper Community
In-Store Navigation to Help Make Finding Items Easier
You’ve told us that it can often be challenging to find certain items in the store and that spending a lot of time looking for one item can be frustrating. That led us to developing…...
Mar 10, 2022
Shopper Community
Reintroducing Phone Support While on a Batch
As part of our new commitment of Support while you shop and beyond, we are reintroducing phone support for shoppers while you’re on a batch. We heard you when you told us that the ability…...
Mar 10, 2022