Instacart is a grocery delivery service that delivers in as little as an hour! We connect you with Personal Shoppers in your area who pick up and deliver your groceries from your favorite local stores.
Our Personal Shoppers shop from local stores in your area. These can include Whole Foods, Costco and many other stores. Instacart is not affiliated with these stores. We are an independent software company that links customers with Personal Shoppers.
Our Personal Shoppers deliver in the San Francisco Bay Area, Chicago, Boston, Washington, D.C. and Philadelphia. We're expanding quickly, so sign up with your zip code to let us know where you want to see Instacart next!
Really fast! Our fastest delivery was just 12 minutes! Most customers choose to have delivery in the next 2 hours, and you can also schedule for a later date or time during checkout.
It's cheap! For most stores, delivery in under 2 hours is just $3.99! Delivery prices for your individual order are shown clearly at checkout.
We deliver from 9am to Midnight every day, depending on local store hours. On holidays, our delivery hours are subject to store holiday hours. You can view available delivery times for your area from the shopping cart.
We're experts at picking produce and other perishables! You can request the ripeness you'd like by adding a note to any item.
Instacart Plus offers a great selection of national brand products at prices that are less than the average supermarket.
Products come from several discount retailers in your city.
Instacart Express is a grocery delivery membership. With Instacart Express, all your 2 hour & scheduled grocery deliveries over $35 are free. Instacart Express begins with a 14-day free trial. After that, Express is just $99/year.
Items marked as Often Out of Stock are frequently replaced with other items by our Shoppers. We recommend choosing a replacement for those items during the checkout process, just in case they’re out of stock at the store.
When something is out of stock at the store, we do our best to replace it with something similar. During checkout, you can choose specific replacements for any item, or ask for no replacement of an item. If you allow it, your shopper will call from the store to confirm replacement items.
Yes, Instacart prices are our own and vary from the store’s price. If you notice an item that you believe is priced incorrectly or unfairly, please email us at email@example.com. We reserve the right to cancel items that are priced incorrectly due to error.
You can view the status of your order by clicking the link in your Order Confirmation email.
If your Shopper has not started working on your order, you can add to, modify or cancel your order. You can find these options on the Order Status page.
You can cancel your delivery for a full refund up until we start shopping for your order, about 1-2 hours before your scheduled delivery time.
If you must cancel your order during the shopping or delivery process, your order total will be returned to your Instacart account as a credit for use with your next order. If you are not reachable at the time of delivery, we may cancel your order on your behalf and charge a $15 fee.
We try to make sure that every order is perfect, but sometimes they aren’t. If you have a problem with your order, like a missing or wrong item, please tell us! Leave feedback for your order using the link in the receipt we emailed you. We will respond shockingly fast!
Refunds take up to 5 business days to process. In some cases your bank may adjust the original charge amount instead of displaying a separate refund.
Your grocery order will be delivered by a screened and trained Personal Shopper.
Tips are not required, but Shoppers appreciate recognition of their hard work. Shoppers receive the entire amount of your tip. You can tip using your credit card during checkout or after delivery.
Occasionally our Personal Shoppers get overwhelmed with orders. During these times, a notification appears showing the next available delivery slot. Typically the next slot is later on the same day, or the following morning.
We’re always looking to add Shoppers to our platform. If you love grocery shopping, and have a car and smartphone, please apply!
Fill out an application!
Please email us at firstname.lastname@example.org! We’re more than happy to help. Our average response time during business hours is just a few minutes!