Instacart is a grocery delivery service that delivers in as little as an hour! We connect you with Personal Shoppers in your area who pick up and deliver your groceries from your favorite local stores.
Our Personal Shoppers deliver in the Atlanta, Austin, Boston, Boulder, Chicago, Denver, Houston, Los Angeles, New York City, Philadelphia, Portland, San Francisco Bay Area, San Jose, Seattle & Washington D.C. areas. We're expanding quickly, so sign up with your zip code to let us know where you want to see Instacart next!
Our Personal Shoppers shop from local stores in your area including Whole Foods Market, Costco and many other stores. Instacart is an independent business and is not necessarily affiliated with, or endorsed or sponsored by Kroger or other retailers mentioned on this website.
Really fast! Our fastest delivery was just 12 minutes! Most customers choose to have delivery in the next 2 hours, and you can also schedule for a later date or time during checkout.
We deliver from 9am to Midnight every day, depending on local store hours. On holidays, our delivery hours are subject to store holiday hours. You can view available delivery times for your area from the shopping cart.
Delivery is free for your first order. After that, it starts at just $3.99 for two hour delivery and $5.99 for one hour delivery when you spend $35 or more. Delivery prices for your individual order are shown clearly at checkout.
Instacart Plus offers a great selection of national brand products at prices that are less than the average supermarket.
We're experts at picking produce and other perishables! You can request the ripeness you'd like by adding a note to any item.
Instacart Express is a grocery delivery membership. With Instacart Express, you get free delivery on 2 hour & scheduled grocery deliveries over $35. Instacart Express begins with a 14-day free trial. After that, Express is just $99/year.
Products come from several discount retailers in your city.
Currently, we do not have a way to connect your club memberships or savings clubs, from most stores, to your Instacart accounts. Be sure to keep an eye on email and social media updates for more news and updates on how we're expanding to help serve our community.
If you have questions about connecting your Bianchini's and Harvest Market memberships to your account, please contact Customer Happiness.
Need something that is not in our inventory? Just create a special request.
Throughout our aisles, you will see the option to Add Special Request. When you select this option, a pop up will appear where you can describe what you're looking for, your desired price range, as well as the quantity and weight. You can even upload a photo for your shopper's reference!
We keep track of special requests, so we can keep adding your favorite products to our inventory.
Remember, we do not currently offer deliveries for non-grocery goods such as tobacco products, gift cards, or items you would not typically find at a grocery store. While we offer pet food and other pet supplies, live animals are not available for purchase, including feeder animals. If you're ever uncertain, feel free to contact the Customer Happiness team for help.
Items marked as Often Out of Stock are frequently replaced with other items by our Shoppers. We recommend choosing a replacement for those items during the checkout process, just in case they’re out of stock at the store.
When something is out of stock at the store, we do our best to replace it with something similar. During checkout, you can choose specific replacements for any item, or ask for no replacement of an item. If you allow it, your shopper will call from the store to confirm replacement items.
Yes, Instacart prices are our own and vary from the store’s price (except for alcoholic beverages, see below). If you notice an item that you believe is priced incorrectly or unfairly, please feel free to reach out. We reserve the right to cancel items that are priced incorrectly due to error.
No, but we add a delivery fee to the store’s price for each item you purchase. This is why the prices listed on our website appear to be higher than those charged in the store. If you notice an item that you believe is priced incorrectly or unfairly, please email us at firstname.lastname@example.org. We reserve the right to cancel items that are priced incorrectly due to error.
Since the prices you see in our inventory are our own, we are not always able to honor in-store sales and coupons. We do, however, frequently have our own sales and promotions. Sign up for our email updates from your account by visiting My Account > Notifications. Here, you can select your preferred communication methods from our team.
If your Shopper has not started working on your order, you can add to, modify or cancel your order. You can find these options on the Order Status page.
You can view the status of your order by clicking the link in your Order Confirmation email.
You can cancel your delivery for a full refund up until we start shopping for your order, about 1-2 hours before your scheduled delivery time.
If you have a problem with your order, please tell us! Leave feedback for your order using the link in the receipt we emailed you. We will respond extremely quickly!
If you must cancel your order during the shopping or delivery process, your order total will be returned to your Instacart account as a credit for use with your next order. If you are not reachable at the time of delivery, we may cancel your order on your behalf and charge a $15 fee.
You may review your receipts one of two ways:
Refunds may take up to 7 business days to process. In some cases your bank may adjust the original charge amount instead of displaying a separate refund.
We do not currently support a return process for any items you may have accidentally purchased via Instacart. You are more than welcome to coordinate returns directly with your store. Keep in mind that we do keep the in-store receipts for accounting purposes.
If something seem amiss with your order, such as a missing item or an incorrect item delivered, please reach out to the Customer Happiness team by leaving feedback on your order or email us.
We encourage you to return your Instacart bags, that are still in good condition, to your next Instacart shopper for reuse after inspection. Feel free to also use them for your own errands, too!
Like a restaurant or bar, Instacart temporarily authorizes your card for slightly more than your order total. As soon as your order is complete, we charge your card for exactly what was delivered. Your bank will update the final charge on your statement in 3 - 7 business days after delivery.
The temporary authorization is typically for $1-15 more than the order total. It helps account for charges like final sales tax, tips and items sold by weight. If your final order total exceeds the authorization amount there may be second charge for the difference. You can see all charges reflected at the bottom of your receipt, which is available after delivery.
Your grocery order will be delivered by a screened and trained Personal Shopper.
We’re always looking to add Shoppers to our platform. If you love grocery shopping, and have a car and smartphone, please apply!
Fill out an application!
Occasionally our Personal Shoppers get overwhelmed with orders. During these times, the next available delivery slot may be later in the day, or tomorrow. In the shopping cart, you can clearly see the next available delivery for your order.
There are three ways to tip your Instacart shopper:
Tips are not required, but Shoppers appreciate recognition of their hard work. Shoppers receive the entire amount of your tip. You can tip using your credit card during checkout or after delivery.
We're happy to answer them please email us! Our average response time during business hours is just a few minutes!
Email Customer Happiness