What is the service fee on my order?
The service fee helps support the Instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
Service fees vary based on market and are calculated based on the subtotal of the items in your order, not including alcohol*. You’ll be able to view the service fee in your area at checkout.
*There is a separate service fee for alcohol.
What is the alcohol service fee?
The alcohol service fee covers the additional cost associated with ensuring compliant delivery of alcohol products and ID verification. The alcohol service fee that applies to the alcohol portion of your order is:
- $0-$35 of alcohol: $2.00 fee
- $35.01-$75 of alcohol: $4.00 fee
- $75.01-$110 of alcohol: $8.00 fee
- $110.01 or more of alcohol: $10.00 fee
What if I am an Instacart Express member?
Express members pay a reduced service fee.
Express members may be charged a reduced alcohol service fee—
- $0-$35 of alcohol: $0.80 fee
- $35.01-$75 of alcohol: $1.60 fee
- $75.01-$110 of alcohol: $3.20 fee
- $110.01 or more of alcohol: $4.00 fee
Is there a service fee for Pickup orders?
Pickup orders have no service fees, regardless of non-Express or Express membership.
There is a “pickup fee” (equivalent to a delivery fee for pickup orders) that is typically $1.99 for non-Express members. Express membership waives this like it would a delivery fee.
Why did my service fee total change after delivery?
Changes to your order, including replacing or refunding an item, will change the service fee. This is why we temporarily charge your card instead of directly processing the payment. You’ll see the final cost and service fee total on your digital receipt after the order is complete. For more information about order changes, visit this article.
Shopper tips are separate from any service fees. 100% of your tip goes directly to the shopper delivering your order. Learn about tipping your shopper.