• How Instacart Works
  • What is Instacart?
  • Where do you deliver?
  • Instacart doesn't deliver to my zip code. How can I get orders from you?
  • What are your hours?
  • Which stores are supported?
  • How do I create an account?
  • How many accounts can I have?
  • How do I become an Instacart personal shopper?
  • How do I find out more about jobs at Instacart?
  • Where can I find corporate information about Instacart?
  • Do I need an account to see items I can purchase on Instacart?
  • How do I refer my friends to Instacart?
  • How do I purchase Instacart gift cards?
  • What is Instacart Express?
  • Where are your terms and conditions?
  • How do I report an incorrect image, price, or description on an item in your inventory?
  • How can I ask that Instacart start shopping at a store not listed on the site or app?
  • How can I submit a manufacturer brand image to Instacart?
  • Information for Law Enforcement Requests
  • Terms for Appeasement Credit
  • Terms for Promotion Codes
  • Terms for Promotional Instacart Promotional Code
  • Terms for promo codes that span multiple orders
  • Terms for Promotional Free Delivery Code
  • Terms for Promotional Android Pay Promo Code
  • Terms For Promotional Instacart Express Code
  • Terms for Apple Pay Promotional Campaign
  • Terms for Appeasement Free Delivery Credit
  • Terms for Appeasement Instacart Express Credit
  • Re.Bin Social Giveaway Terms
  • What is Instacart?

    Instacart is a grocery delivery service that delivers in as little as an hour! We connect you with Personal Shoppers in your area who pick up and deliver your groceries from your favorite local stores. Instacart is not a retailer or a seller of groceries or other merchandise.

  • Where do you deliver?

    We actually deliver in many cities across the country! Please check here to see if we deliver in your area.

  • Instacart doesn't deliver to my zip code. How can I get orders from you?

    Although we may not offer service in your zip code now, we may expand to your area soon! To be notified when we start offering service in your zip code: 

    1. Go to our service area page
    2. Enter your zip code
    3. Click Get notified when we expand to your area



  • What are your hours?

    Our delivery windows start as early as 9AM and can run as late as midnight, depending on your local store hours. On holidays, our delivery hours are subject to store holiday hours. You can view available delivery times for your area from the shopping cart.


    Our fastest delivery was just 12 minutes! Most customers choose to have delivery in the next 2 hours, and you can also schedule up to 6 days in advance.

  • Which stores are supported?

    Our Personal Shoppers shop from local stores in your area including Whole Foods Market, Costco, and many others. Instacart is an independent business and is not necessarily affiliated with, or endorsed or sponsored by specific retailers mentioned on this website. If you’d like to see which stores are in your area, please visit our service area page and click your state at the bottom of the page.

  • How do I create an account?

    You're welcome to create an account by visiting instacart.com and using your email address, Google, or Facebook authentication to sign up! You can also use the Instacart app on iOS or Android devices.

  • How many accounts can I have?

    Only one personal account per person or household is allowed. However, secondary accounts used for business purposes are acceptable. For information about how promotional credits work for multiple accounts, please look at the Terms and Conditions for promotional codes.

  • How do I become an Instacart personal shopper?

    We’re always looking for great Instacart shoppers! If you love grocery shopping, have a smartphone and have reliable transportation, please apply here!

     

  • How do I find out more about jobs at Instacart?

    We're constantly growing our amazing Instacart team! Please visit our career opportunities page for all current openings.

  • Where can I find corporate information about Instacart?

    You're welcome to visit our Press Inquiry and Resources page. You may also contact us for media inquiries at press@instacart.com.

  • Do I need an account to see items I can purchase on Instacart?

    Yes, you will need an account to view store selections, inventories, and pricing.

  • How do I refer my friends to Instacart?

    You can refer friends by email, Facebook, Twitter and more! To see all of the options:

    On a computer

    1. Go to the referral page.

    On the iPhone or iPad app

    1. Touch the account icon (looks like a face in a circle) at the top left
    2. Touch Share

    On the Android phone or tablet app

    1. Touch the list icon at the top left (looks like three horizontal lines)
    2. Touch Refer Friends

    Please be aware that you can refer up to 5 friends and the referral credit will appear once they've received their order.

    Note: Some restrictions may apply.

     

  • How do I purchase Instacart gift cards?

    You can purchase an Instacart gift card by following these steps:

    1. Double check to make sure we deliver to the person you're buying the gift card for by visiting our service area page and entering their zip code
    2. Go to www.instacart.com and make sure you have logged in to your Instacart account 
    3. Visit our gift card page (must be on a personal computer to use this link) 
    4. In the Amount section, select the amount of the gift card
    5. Enter the email address of the person the gift card is for in the To box
    6. Enter anything you'd like to say to the person receiving the gift card in the Your Message box
    7. When you're ready to buy the gift card, click the green Purchase button

    Note: Please make sure the person you’re buying the gift card for has (or creates) their own Instacart account.

    Now your recipient will receive an email with instructions on how to use it.

  • What is Instacart Express?

    Instacart Express is a grocery delivery membership. With Instacart Express, you get free delivery on 1 hour, 2 hour & scheduled grocery deliveries over $35.

    This membership does not give you faster delivery or earlier time slots than other customers. Likewise, membership with Instacart Express does not guarantee that specific delivery slots will be available for a given delivery.

    Current pricing, terms, and other relevant information can be found on the Instacart Express page. You can access this page by following these steps:

     

    On a computer

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Your Account (you’ll see your name there, too)
    3. Click See Account Info
    4. Click Express on the left

    On the iPhone or iPad app

    1. Touch the account icon at the top left (looks like a face in a circle)
    2. Touch Express

    On the Android phone or tablet app

    1. Touch the list icon at the top left (looks like three horizontal lines)
    2. Touch Express
  • Where are your terms and conditions?

    You may review our terms and conditions here.

  • How do I report an incorrect image, price, or description on an item in your inventory?

    Please report any incorrect image, price, or description on an item by emailing help@instacart.com

  • How can I ask that Instacart start shopping at a store not listed on the site or app?

    We actively pursue opportunities to offer new stores to shop at via Instacart, and will continue to grow in the coming months! Please subscribe to Sales and Marketing updates (must be signed in) to be notified via email if we start shopping at a new store, or follow us on Twitter or Instagram or like us on Facebook.

  • How can I submit a manufacturer brand image to Instacart?

    We strive to provide customers with accurate and high quality images for all products listed on Instacart.

    Our retailers set our assortment, but we are always collecting new photos and content for our stores. If you are a brand with images you'd like to share with Instacart, please use this form. Content is regularly updated within eight business days, however, product content will only be displayed if the products are currently listed in our retailer assortments and if the content meets our guidelines listed in the form. Instacart cannot guarantee the use of your image or addition of your product to our catalog and does not provide confirmation of usage.

    If you have an order issue with related to the quality or description of the item, please contact us at help@instacart.com.

  • Information for Law Enforcement Requests

    Law Enforcement Requests

    This page is intended for U.S. law enforcement personnel only and sets forth the guidelines that Instacart applies when we receive requests from U.S. law enforcement personnel that seek records about Instacart users. Information on this page may change from time to time and is intended for informational purposes only.  

    If you are a U.S. law enforcement representative seeking information from Instacart, you can email us legal process at LER@instacart.com. Instacart does not waive proper service. If you are not U.S. law enforcement personnel, please do not send email to this email address.    

     

    Instacart and Information We May Have

    Instacart is a grocery delivery service that operates a website, mobile application, and technology platform that connect users with personal shoppers in their area who pick up and deliver groceries from local retailer stores. Instacart is not a retailer or a seller of groceries or other merchandise.

    Our Terms of Service and Privacy Policy explain what information we may collect and store, and how we use that information.

     

    Required Legal Process to Produce User Information and Form of Process

    We require valid and sufficient legal process (e.g., valid search warrant, court order, or subpoena) before we can produce any documents or records about our users, including but not limited to user personal information, user transactions, or location information. In addition, we require a valid search warrant based on probable cause to produce the contents of user communications. You can email appropriate legal process to LER@instacart.com. Our acceptance of legal process by email does not waive any legal objections we may have to the request.  

    We review legal process for user information or records for validity and legal sufficiency. Please ensure that all legal process is narrowly-tailored to a clearly specified and legitimate law enforcement purpose and is not overly broad or burdensome.  

    Please also include the following information when submitting legal process:

    • The specific event or incident that you are investigating including the date(s) and location(s) involved
    • All information you have that will allow us to specifically identify a user, including all known names, addresses, phone numbers, emails, order numbers
    • The specific information that you are requesting and how that information relates to your investigation or case
    • The requester’s information, including full name, title, department, agency, address, phone number, and official government email address

    We disclose data to law enforcement when we determine that we are required to do so by law.  In such cases, we will search for and disclose data that we are reasonably able to locate and produce. In some cases, Instacart may not have records responsive to your legal process.     

     

    Emergency Requests

    If you believe you have an emergency request, please email LER@instacart.com with the subject line “Emergency Law Enforcement Request.” In addition to the information above, please also provide specific information on the nature of the emergency and information on the connection between the emergency and the data requested. We consider emergency requests to be those that involve protecting a user or third party, or preventing illegal activity that presents an imminent threat of death or bodily injury.

    We will only respond to emergency requests from U.S. law enforcement personnel. Non-law enforcement individuals who have knowledge or information about an emergency situation should contact the appropriate law enforcement agency or officials for assistance.  

     

    Notifying Individuals of Law Enforcement Requests

    We reserve the ability to notify individuals about law enforcement requests for data related to them or their transactions at our discretion unless we are prohibited from doing so by an appropriate court order or other legal mechanism.      

     

     

  • Terms for Appeasement Credit

    Credit expires on the date indicated in the user’s account settings. Credit cannot be used retroactively for prior purchases. Credit will be deducted from the total purchase price for all non-alcohol products. Credit cannot be applied to alcohol products. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Credit may not be sold, copied, modified, or transferred. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

  • Terms for Promotion Codes

    General terms & conditions:

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

     Trademark:

    When the Download on the App Store badge is used, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

     

  • Terms for Promotional Instacart Promotional Code

    Promo code expires on the date indicated in the promotional offer or in a user's account settings.  Code valid only on first-time orders made through Instacart of $35 or more and only for the retailer indicated in the promotional offer.  Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. Any unused amount will continue to be available until the promo code. In order to take advantage of this offer, customers must create a valid account on Instacart.com with a valid form of accepted payment on file. Only one code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Trademark:

    Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.

  • Terms for promo codes that span multiple orders

    Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

     

  • Terms for Promotional Free Delivery Code

    Promo code expires on the date indicated in the user’s account settings. Promo code valid on first-time orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.



  • Terms for Promotional Android Pay Promo Code
    Offer valid until 12/15/2016 at 11:59pm Pacific Time or while supplies last. Offer valid only for orders made through Instacart of $35 or more using Android Pay.  Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery.  In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Offer may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Offer has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes. Android, Google Play, and the Google Play logo are trademarks of Google Inc.
  • Terms For Promotional Instacart Express Code

    Promo code expires on the date indicated in the user’s account settings. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household. Instacart Express Terms and Conditions apply. By redeeming this offer, you agree to Instacart Express Terms & Conditions. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

     

  • Terms for Apple Pay Promotional Campaign

    Offer valid only for first-time Instacart users paying with Apple Pay.   Offer valid until midnight PST on November 21, 2016. Offer valid for one-month of free deliveries and expires on the date indicated in the user’s account settings. Offer valid on orders made through Instacart of $35 or more, using Apple Pay. Orders containing alcohol that qualify for free delivery will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Only one Offer per household. Offer may not be sold, copied, modified, or transferred. Offer has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes. Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Terms for Appeasement Free Delivery Credit

    Promo code expires on the date indicated in the user’s account settings. Promo code valid on first-time orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

  • Terms for Appeasement Instacart Express Credit

    Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller.  Instacart may not be available in all zip codes.

  • Re.Bin Social Giveaway Terms

    NO PURCHASE NECESSARY TO ENTER OR WIN, AND NO ENTRY FEE, PAYMENT, OR PROOF OF PURCHASE IS NECESSARY TO PARTICIPATE IN THIS SWEEPSTAKES. THIS SWEEPSTAKES IS OPEN TO LEGAL RESIDENTS OF THE UNITED STATES (EXCLUDING ITS TERRITORIES, COMMONWEALTHS, AND POSSESSIONS) AND THE DISTRICT OF COLUMBIA WHO, ON THE DATE OF ENTRY ARE AT LEAST 18 YEARS OF AGE OR OLDER (EXCEPT IN THE CASE OF LEGAL RESIDENTS OF CERTAIN STATES/TERRITORIES WHERE THE LEGAL AGE OF MAJORITY IS GREATER THAN EIGHTEEN (18) YEARS OF AGE, SUCH LEGAL AGE OF MAJORITY).  VOID WHERE PROHIBITED BY LAW.  FOR PERSONS WHO ENTER THIS SWEEPSTAKES, THESE RULES GOVERN ALL ASPECTS OF PARTICIPATION AND PRIZE AWARD.

    Eligibility:  The Instacart & RE.BIN Sweepstakes (the “Sweepstakes”) is only open to legal residents of the United States who are at least 18 years of age.  Prizes can only be delivered to an address within the United States and cannot be sent to a P.O. Box.   Employees of Instacart, members of employees’ household (whether or not related), and employees’ immediate family members (spouses, parents, siblings, children and each of their respective spouses regardless of where they reside), are not eligible to participate in the Sweepstakes.  Participation in the Sweepstakes constitutes entrant’s full and unconditional agreement to these Official Rules, which are final and binding in all matters related to the Sweepstakes.  

    Sponsor:  Maplebear, Inc., dba Instacart (“Instacart”), 50 Beale Street, Suite 600, San Francisco, CA 94105.

    Prize:  One (1) RE.BIN recycling bin, (the “Prize”), with an approximate retail value of $48.00.  No cash or other prize substitution permitted except at Sponsor’s sole discretion.  Sponsor reserves the right to substitute the Prize, or portions thereof, with a prize of comparable or greater value, at its sole discretion.  The Prize is nontransferable.  Any and all Prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner.  The receipt by winner of the Prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations.  Any violation of these official rules by any winner (at Sponsor’s sole discretion) will result in such winner’s disqualification as winner of the Sweepstakes and all privileges as winner will be immediately terminated.

    Odds of Winning:  The odds of winning will be determined by the final number of entries received during the Sweepstakes Period.  

    Sweepstakes Period:  The Sweepstakes Period is from 9:00 AM Pacific Time (“PT) on December 5, 2016 and 11:59 PT on December 16, 2016.  All entries must be received during the Sweepstakes Period and meet the other requirements in these Official Rules to be eligible.

    How to Enter: There are three (3) ways to enter the Sweepstakes.

    • Automatic Entry/Facebook:  An individual will automatically receive one (1) Sweepstakes entry by following @rebin_us and @instacart on Facebook, liking the promotional photo/post, and tagging 3 friends in the comments between 9 AM Pacific Time (“PT) on December 5, 2016 and 11:59 PT on December 17, 2016.  Limited to one (1) entry per person.
    • Automatic Entry/Instagram: An individual will automatically receive one (1) Sweepstakes entry by following @rebin_us and @instacart on Instagram, liking the promotional photo/post, and tagging 3 friends in the comments between 9 AM Pacific Time (“PT) on December 5, 2016 and 11:59 PT on December 17, 2016.  Limited to one (1) entry per person.
    • Alternate Method of Entry: Send your full name, email, city and state to:

    Instacart

    Attn: Legal/RE.BIN Launch Sweepstakes

    50 Beale Street

    Suite 600

    San Francisco, CA 94105

    To receive one (1) Sweepstakes entry.  Entry must be postmarked by December 16, 2016. Limited to one (1) website entry per person.  Entries become the property of the Sponsor and will not be acknowledged or returned.   

    Entries not complying with these Official Rules, including incomplete or illegible entries, are subject to disqualification, at the Sponsor’s sole discretion.  If, in the Sponsor’s opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Sweepstakes, or if a computer virus, bug, unauthorized intervention, fraud, technical difficulties, or other failures compromise, corrupt, or otherwise affect the administration, integrity, security, fairness, or proper conduct of the Sweepstakes, the Sponsor reserves the right at its sole discretion to: disqualify any individual who tampers with the entry process; void any entries submitted fraudulently; modify or suspend the Sweepstakes; or terminate the Sweepstakes and conduct a random drawing to award the prize using all eligible, non-suspect entries received as of the termination date. Should the Sweepstakes be terminated prior to the stated expiration date, notice will be posted on the Instacart Website.

    Winner Selection and Notification:  The potential winner will be chosen by Sponsor in a random drawing from among all eligible entries received during the Sweepstakes Period.  Sponsor anticipates that the potential winner will be contacted by phone, e-mail, and/or message via Twitter, Facebook, or Instagram on or about December 19, 2016 (subject to change).  The winner will be required to contact Sponsor and affirmatively accept their prize no later than twenty-four (24) hours after notification was given.  If the potential winner fails to accept the Prize, or if the potential winner otherwise fails to comply with these Official Rules, his/her place as a potential potential will be forfeited at Sponsor’s discretion and an alternate winner shall be selected. Sponsor reserves the right to select the winner in a random drawing format that shall be determined by Sponsor.  

    General Release:  By entering the Sweepstakes, you release Sponsor, Pantry, and any of their respective parent companies, subsidiaries, successors, assigns, representatives, agents, affiliates, directors, officers, professional advisors, employees, shareholders, and agencies (collectively the “Released Parties”) from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the Sweepstakes and/or his/her acceptance, possession, use, or misuse of the Prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Sweepstakes; (v) electronic or human error which may occur in the administration of the Sweepstakes or the processing of entries.

    This limitation of liability is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, including reasonable attorneys’ fees; loss of data, income, or profit; loss or damage to property; and claims brought by third parties.  You agree that the Released Parties have not made nor are in any manner responsible or liable for any warranty, representation, or guarantee, statutory, express or implied (including but not limited to the implied warranties of merchantability, title, and fitness for a particular purpose), in fact or in law, relative to the Sweepstakes or the Prize.  

    Winner’s List, Rules Request: For a copy of the winner list, send a stamped, self-addressed, business-size envelope by January 15, 2017 to Sponsor at the following address: Instacart RE.BIN Winners List c/o Instacart, 50 Beale St., Suite 600, San Francisco, CA 94105.  

    Additional Terms:  Entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects.  Any provision of these Official Rules deemed unenforceable will be enforced to the extent permissible, and the remainder of these Official Rules will remain in effect.  If you have any questions about these Official Rules or the Sweepstakes, please send written questions to the address listed above for Sponsor, Attn: Legal Department, Instacart RE.BIN Sweepstakes.

    Affiliation: The Sweepstakes is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, or Instagram.  You understand that you are providing your information to the Sponsor, and not to Facebook, Twitter, or Instagram. Any questions, comments or complaints regarding the Sweepstakes are to be directed to Sponsor at the address above, not Facebook, Twitter, or Instagram.