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Tops Markets

About Tops Markets

Let us do the shopping for you with TOPS grocery delivery service! Enjoy the convenience of shopping all your favorite brands, local products and more online and having them delivered straight to your door. We also offer grocery pick-up at select locations that allows you to preorder your groceries and pick them up at a time that works for you! Plus, you’ll still earn amazing TOPS BonusPlus rewards like TOPS GasPoints, TOPS Diaper Club and more! Just make sure to add your TOPS BonusPlus card in your Instacart account.

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About Tops Markets

Tops Markets is a supermarket chain with 167 locations in New York, Vermont, and Northern Pennsylvania. Though the first store opened in 1962, it all started back in the 1920s when Ferrante Castellani moved from Italy to New York and opened his first grocery store. His son Armand eventually took over and later met Thomas Buscaglia, owner of an equipment company. Armand Castellani and Buscaglia decided to partner for a joint venture of creating a grocery store that gave customers the best shopping experience — an experience they could call tops!

In 1962, the 25,000-square-foot store made its debut in Niagara Falls, New York. By the 1970s, the store had grown throughout Western New York and the Rochester area, eventually expanding to Pennsylvania. Ahold, an international retailer, acquired Tops in 1991. He sold it to Morgan Stanley in 2007. In 2010, Tops opened 64 new stores as a result of purchasing the Penn Traffic Company. In April 2013, Tops rolled out its concept called Orchard Fresh, specializing in natural, organic, and locally sourced gourmet foods. Tops' executive team later purchased the company from Morgan Stanley Private Equity, returning it to local ownership and management.

Why should you shop at Tops Markets?

First and foremost, you should shop at Tops because of the variety and savings. Tops carries a variety of products, brands, and sizes that you may not find in a typical grocery store. Tops' carries the freshest and highest quality of products — whether it's kosher, organic, or gluten free. The company also recognizes that a shopper's time is valuable, and Tops is committed to making sure that it provides your one-stop shop. Food, first aid, baby care, and pet products are all within a few aisles of one another.

Shopping at Tops also supports your community. Tops works with an array of local organizations, including Children's Miracle Network Hospitals, the Juvenile Diabetes Research Foundation, the Salvation Army, regional food banks, and other educational organizations. Each year, Tops distributes over $4 million to help feed those in need through a variety of food donation and reclamation programs. Every time you shop at Tops, you're helping the company contribute to those less fortunate.

In addition, Tops makes responsibility to the environment a priority. In 2020, over 181 tons of cooking oil was recycled and upwards of 285 tons of inedible food, meat, and produce were also recycled. Annually, more than 647 tons of plastic shopping bags and film and more than 18,834 tons of cardboard boxes, paper, and magazines are recycled.

What products does Tops Markets carry?

Tops is fully stocked with groceries, fresh bakery items, beautiful flowers, and even a pharmacy. If you're running late but still need to pick up a cake and a bouquet of flowers, you can just make one stop.

Tops believes in freshness and supporting locally sourced products. The dairy and produce departments house fresh items from local farmers, ensuring high quality and excellent taste.

The deli is a perfect department for shopping through Instacart for a quick meal or side dish. Choose from macaroni and cheese, hot entrees, salads, sandwiches, wraps, and even pizza. These are great options for a night in when you don't want to do your own cooking.

The in-store bakery comes through in the clutch for any occasion, from birthdays to weddings. You can get Tops Market pickup of bagels and donuts for that work event or discuss a three-tiered wedding cake with a bakery specialist at the store. The options are endless for those with a sweet tooth.

Throughout the store, keep an eye out for the organic symbol on products, as TOPS makes organic and natural foods a priority for customers. The company has a monthly spotlight magazine that features the newest or most popular organic items.

Can you order from Tops Markets online?

With Instacart, you can order from TOPS online today.

Life is hectic, and sometimes you don't want to spend the little free time you have going grocery shopping. Through the ease of Instacart, you can order your favorite items to be delivered straight to your home or be ready for pickup.

Instacart lets you use your Tops BonusPlus card so all the rewards and savings you would have accessed in the store can be applied to your online order.

While you can order items from any department for pickup or delivery, you can also order the perfect customized meal through Tops' Great Entertaining option. Order as little as 24 hours ahead of time to plan the perfect meal for the occasion you're hosting and stressing out over.

Instacart is a life-changing tool that lessens the time it takes to prepare your meals while letting you enjoy your time where it truly counts.

How to order from Tops Markets

To begin an Instacart order at Tops, you can go to Instacart's Top Market website and create an account. You can place an order as early as seven days prior to a delivery or pickup, or as little as two hours ahead of the desired pickup or delivery time. After building your shopping list online, you'll be able to view available times based on Instacart's shopper availability.

You can follow the status of your order through your phone or computer. You'll be notified when the Instacart shopper has to pick a comparable replacement item for out-of-stock products on your list, when they check out, and when they're on their way to deliver the order.

Be sure to enter your Tops BonusPlus card number at checkout to receive the lowest prices available and any applicable discounts or rewards. Using your card also ensures that the items you purchase will be saved to your account so if any product recall information arises, that information will make its way to you. Additionally, Instacart will allow you to earn your Tops GasPoints and Tops Diaper Club points.

Create your Instacart account today to set up Tops Market delivery or pickup today!

Common questions

Yes! Tops Markets offers same-day delivery with Instacart and you can get your items delivered in as fast as 1 hour.

It's simple. Using the Instacart app or website, you can shop for your favorite products from a Tops Markets near you. After you have placed your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contactless delivery is available with our "Leave at my door" option. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website.

Here's the breakdown on Tops Markets delivery cost via Instacart:
  • Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.
  • Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee.
  • Tipping is optional (but highly encouraged!) for delivery orders. It’s a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order.

Interested in lower delivery fees? Sign up for Instacart Express and you can get $0 delivery fees on every order over $35, and lower service fees too!

Tops Markets pickup cost via Instacart:
  • There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Express members. Express membership waives this like it would a delivery fee.
  • Pick up orders have no service fees, regardless of non-Express or Express membership.

The best part about Tops Markets delivery via Instacart is that you can choose when you would like to schedule your delivery. You can get it in as fast as an hour, or choose a dropoff time for later in the day or week to fit your schedule.

Delivery windows start as early as 9am and run as late as midnight. Check local store hours. Delivery hours are subject to store operating hours, which includes holidays.

To make sure you get your delivery as scheduled, we recommend—
  • Turning on notifications for the Instacart app
  • Keeping an eye out for text messages and phone calls from your Instacart shopper
  • Leaving helpful instructions for parking, gate codes, or other clues to find your home.

Using the Instacart app or website, select Tops Markets, select Pickup, and then select your preferred pickup location from which you’d like to place your order for groceries.

Then, when you arrive at Tops Markets, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.

Your Tops Markets order placed via Instacart will be ready to pick up at the time you requested when you placed your order. However, no need to stress if you’re late! As long as you arrive before the end of the latest pickup window, we’ll have your order ready to go. (Heads up—the latest pickup window may end before the store’s closing time.)

At the moment, Instacart does not currently accept Tops Markets gift cards as a form of payment.
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