• Ordering
  • How can I change the items on my order?
  • Do shoppers consider expiration dates on my groceries?
  • Can I place orders from different stores at the same time?
  • How do I place an order if the time I want is not available?
  • How do replacements work on Instacart?
  • How are out of stock items handled?
  • What items are you unable to deliver?
  • What if an item I want is not available on your site?
  • How do I add notes to my items?
  • How can I share my shopping list with other people?
  • How do I add or update a note on an order?
  • How are my refrigerated and frozen foods stored before delivery?
  • How does the purchase and delivery of alcohol work?
  • How can I change the items on my order?

    If a shopper is not working on your order follow the first set of steps below. If a shopper is already working on your order, you will need to chat with your shopper (if you’re not sure if a shopper is working on your order, you can find out by checking your order status here):

     

    If a shopper is not working on your order yet:

    On a computer

    To add an item to your order, go here.

    To change the quantity of an item:

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Orders
    4. Locate the item you want to adjust the quantity on
    5. On this item, click the number and adjust as you like

    To remove an item:

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Orders
    4. Locate the item you want to adjust the quantity on
    5. On this item, click the number and adjust to zero

     

    On the iPhone or iPad app

    To add an item to your order, go here.

    To change the quantity of an item:

    1. Touch the account icon at the top left (looks like a face in a circle
    2. Touch Order history
    3. Touch the order you want to change
    4. Touch the item you want to edit
    5. Touch the plus or minus symbol to increase or decrease quantity

    To remove an item:

    1. Touch the account icon at the top left (looks like a face in a circle
    2. Touch Order history
    3. Touch the order you want to change
    4. Touch the item you want to remove
    5. Touch the minus symbol until it reaches zero
    6. Touch the Remove button

     

    On the Android phone or tablet app

    To add an item to your order, go here.

    To change the quantity of an item:

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Order History
    3. Touch the order you’d like to make a change on
    4. Touch the item you’d like to change the quantity of
    5. Touch the plus or minus sign to adjust quantity
    6. Touch CHANGE QUANTITY

    To remove an item:

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Order History
    3. Touch the order you’d like to make a change on
    4. Touch the item you’d like to remove
    5. Touch the garbage can icon



    If a shopper is already working on your order you must chat with your shopper:

    1. Go to www.instacart.com on a computer 
    2. Click View status near the top of the page
    3. You’ll see a section in the upper right about your shopper
    4. Enter a message to your shopper in the box that says “Leave a message for your shopper here!” You can say something like “please add a bag of oranges!” or “I don’t want those grapes you picked - thanks!”


    If you need any further assistance, please feel free to contact us at 888-246-7822.



  • Do shoppers consider expiration dates on my groceries?

    Our shoppers try to look for the freshest possible groceries when shopping for you. They are trained to choose products that expire in three or more days from the date your groceries are purchased where possible. If you want an even later expiration date, please add a note to the item on your order.

  • Can I place orders from different stores at the same time?

    Absolutely! Please be aware that you must place at least $10 of items from each store and that you must select a date and time for each order.

    You will also be charged a separate delivery fee for each order as a separate Shopper will be assigned your orders

  • How do I place an order if the time I want is not available?

    If your area doesn’t have the delivery times available that you need, feel free to schedule your orders ahead of time as we accept orders up to 6 days in advance. In the meantime, we are working hard to bring more shoppers onto our team so that we can increase the capacity for orders.

    If you need any further assistance, please feel free to contact us at 888-246-7822. 

  • How do replacements work on Instacart?

    When something is out of stock at the store, we do our best to replace it with something similar.

    During checkout, you can choose specific replacements for any item, or ask for no replacement of an item. Please be aware that you will be refunded or charged for the difference of replacement items.

  • How are out of stock items handled?

    At times an item you order will be out of stock at the grocery store. If this happens, your shopper will contact you before they check out to see if you want a replacement or not. If you don’t get a replacement you will be refunded for the out of stock item.

  • What items are you unable to deliver?

    If you don’t see an item on our catalog, you can make a special request, but please keep in mind that there are some items we cannot accept as special requests. The items are: 

    • Pre-ordered items:
      • Catering platters
      • Personalized birthday cakes
      • Other similar items
    • Any made-to-order or custom prepared items, such as deli sandwiches or hamburgers
    • Gift cards
    • Live animals (this includes feeder animals for feeding pets)
    • Appliances
    • Electronics and electronic peripherals:
      • Tablets
      • Computers
      • Stereos
      • Speakers
      • Computer software
      • Other similar items
    • Furniture
    • Non-alcoholic age-restricted products:
      • Tobacco
      • Over the counter items containing nicotine
      • Items containing pseudoephedrine, ephedrine, and phenylpropanolamine
    • Alcohol items that are not listed in our catalog (it must be listed on our website or we can’t deliver it)
    • Holiday trees
    • Postage stamps
    • Currency
    • Photos
    • Prescription drugs

    Note: These terms are subject to change without notice.

     

  • What if an item I want is not available on your site?

    If you're looking for an item that is not in our inventory, you can create a special request.

     

    On a computer

    1. Go to www.instacart.com and make sure you are logged in
    2. In the search bar at the top of the page, search for what you’re looking for
    3. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
    4. If you still don’t see the item you want, scroll down to the bottom of the page
    5. Click Add a special request
    6. Enter the description of the item and select a quantity (and add a photo if you like)
    7. Click Add to Cart

    On the iPhone or iPad app

    1. Touch Search at the bottom of the screen
    2. In the Search box at the top of the screen, search for the item you’re looking for
    3. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
    4. If you still don’t see the item you want, touch the Add Special Request box
    5. Enter the description of the item you want in the large text box
    6. Choose a quantity and containers or pounds
    7. Click Add to Cart

    On the Android phone or tablet app

    1. In the search field at the top of the screen, search for the item you’re looking for
    2. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
    3. If you still don’t see the item you want, touch the ADD SPECIAL REQUEST box
    4. Enter the description of the item you want in the large text field
    5. Choose a quantity and containers or pounds
    6. Touch SAVE

     

    When your personal shopper is at the store, they'll do their best to pick this item up for you. Also, we keep track of special requests, so we can keep adding your favorite products to our inventory.

    We are unable to deliver special requests for alcohol at this time. Please see the complete list of items we are unable to deliver here.


    If you're ever uncertain, feel free to contact us at 888-246-7822.

  • How do I add notes to my items?

    If you have a note you’d like to add to an item (for example, maybe you want to make a note on your bananas that you like them a little green), you can follow these steps.

    Important: The notes you enter for items will carry over for future orders, so please be sure to review notes for items on new orders to make sure they’re still relevant.

     

    On your computer

    For an order you haven’t placed yet there are two places to enter item notes (both have the same result):

    In your shopping cart

    1. Look at the items in your shopping cart
    2. Hover over an item that you want to add a note to
    3. The add note option will appear
    4. Click add note
    5. Enter your note and click Save

    On the order review page

    1. When you’re ready to place your order, click Checkout at the bottom of the shopping cart
    2. Choose your address, enter any order instructions, choose delivery time and clickNext
    3. Choose payment information and click Next
    4. For each item you can click Add Note, enter your note and press Enter on your keyboard

     

    To add a note to an item on an order you already placed:

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Orders
    4. Click on the order that you want to add notes to
    5. For each item you can click Add Note, enter your note and press Enter on your keyboard

     

    On the iPhone or iPad app

    For an order you haven’t placed yet:

    1. Go to your shopping cart
    2. Left swipe the item you want to add a note to
    3. Touch Notes
    4. Enter the note and touch Save

    For an order already placed - you must add notes from a computer.

     

    For the Android phone or tablet app

    For an order you haven’t placed yet there are two places to enter item notes (both have the same result):

    In your shopping cart

    1. Go to your shopping cart
    2. Left swipe the item you want to add a note to
    3. Touch the the green note icon that appears
    4. Enter the note and touch SAVE

    In the replacements section

    1. Touch CHECKOUT at the bottom of your shopping cart
    2. Make sure your delivery, payment and delivery time are correct
    3. Touch NEXT
    4. Touch ADD NOTE on any item you’d like to add a note to
    5. Enter the note and touch SAVE

     

    For an order you’ve already placed:

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Order History
    3. Touch the order with items you’d like to add notes to
    4. Touch the item you'd like to add a note to
    5. Touch the edit icon (it looks like a pencil)
    6. Enter your note and touch SAVE

     

    If you need any further assistance, please feel free to contact us at 888-246-7822.

  • How can I share my shopping list with other people?

    We have a feature called Shop with Friends that allows multiple people to shop using a shared shopping cart. Everyone invited to the shopping cart can put items in it, then the person who created the list can check out and pay when they’re ready for delivery. Here’s how to Shop with Friends:

     

    On a computer

    1. Log in to the Instacart website
    2. Click Account at the top right
    3. Click Shop with Friends
    4. Enter a description for the cart you will share, if you like, and then click Start New Cart
    5. Copy the link you see for sharing with others and send it to the people you’d like to shop with you
    6. Click Got it! Let’s shop!
    7. Once everyone has shopped for items and you’re ready to checkout, click Checkout at the bottom of the cart and follow the prompts as usual

    On the iPhone or iPad app

    1. Touch the account icon at the top left (it looks like three white horizontal lines)
    2. Touch Shop with Friends
    3. Touch Start New Cart
    4. Enter a description for the cart if you like, then touch Create
    5. Touch Invite Friends
    6. Touch Invite Friends again
    7. Copy the link you see for sharing with others by touching it once (feel free to use the options to Share via Email or Share via SMS, too)
    8. Send the link to the people you’d like to shop with you
    9. When you’re finished sharing, touch the X at the top left
    10. Touch the X at the top left again
    11. You can shop and things will be added to your shared cart now. Once everyone has shopped for items and you’re ready to checkout, touch Checkout now at the bottom of the cart and follow the prompts as usual

    On the Android phone or tablet app

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Shop with Friends
    3. Touch START at the top right
    4. Enter a name for the cart and touch START
    5. Touch SHARE LINK
    6. Follow the prompts to share your cart with your preferred method

     

    You can shop and things will be added to your shared cart now. Once everyone has shopped for items and you’re ready to checkout, touch Checkout now at the bottom of the cart and follow the prompts as usual

  • How do I add or update a note on an order?

    You can add a note to your order to give your shopper or driver special instructions.

    Note: If your shopper is already working on your order, they may not see a note you add, so you may want to call Instacart Customer Happiness instead (888-246-7822). Also, make sure to check order notes any time you place an order to be sure they are accurate because they carry over from past orders.

    On a computer

    After your order has been placed:

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Orders
    4. Click on the order that you want to add a note to
    5. Click Edit in the Order Info box on the top right
    6. In the Address Notes section, enter your note and click Save

    On the iPhone or iPad app

    After your order has been placed:

    1. Touch the account icon at the top left (looks like a face in a circle)
    2. Touch Your orders
    3. Touch the the order you want to add or edit a note for
    4. Enter the note in the box below your delivery address
    5. Touch Save

    On the Android phone or tablet app

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Account
    3. Touch Addresses
    4. Touch the address you’d like to add the note to
    5. Touch Special Instructions
    6. Enter your note and touch SAVE at the top right

     

  • How are my refrigerated and frozen foods stored before delivery?

    If your order is shopped and delivered by different people, the groceries are kept in refrigerators and freezers (as appropriate) in the retail store until the driver arrives.

  • How does the purchase and delivery of alcohol work?

    Alcohol is not available at all retailers in all markets on Instacart. 

    Customers ordering alcohol on Instacart will be required to provide their date of birth at checkout to confirm they are 21 or older. When the order is delivered, a recipient 21 or older must be present to sign for the delivery and show proof of legal age with a valid photo ID, as well.

    No orders containing alcohol will be delivered to any visibly intoxicated persons. No alcohol will be left unattended.

    If these requirements are not met at delivery, the alcohol items will not be delivered and the customer will not be charged for the value of the alcohol, excluding any delivery fees, bottle deposit fees or tip.