• Finding items

    For best results, download the latest version of the Instacart app for iOS or Android.

    Finding the items you love on Instacart is easy! 

     

    Tap search to search for an item by name:

    Instacart app itemsearch page 

     Or tap browse to browse by department:

  • Adding items to your cart

    For best results, download the latest version of the Instacart app for iOS or Android.

    Here’s how to view item details and add items to your cart. 

    Tap on an item to view details:

      

    In the item window, you’ll see size and pricing information as well as the ratings from the Instacart customer community.

    Increase or decrease the item quantity using the + and - buttons, then tap Add to Cart to add the item to your shopping cart. (You can always adjust the quantity again before placing your order.)

    Voila! The item is now in your cart.

     

     

  • Can’t find an item?

    If you're looking for an item that is not in our inventory, you can create a special request. When your personal shopper is at the store, they'll do their best to pick this item up for you. We keep track of special requests, so we can keep adding your favorite products to our inventory!

    In the app

    1. First, search for the desired item in your preferred store using the search box
    2. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
    3. If you still don’t see the item you want, tap Add a special request
    4. Enter item information, including quantity and where we can find it. Click Next.
    5. If you have a photo of the item on your mobile device, upload it here. The photo will be shared with the shopper working on your order.
    6. Tap Add special request to cart 

    On a computer

    1. First, search for the desired item in your preferred store using the search box
    2. If you don’t see it in the results, try searching by only one keyword (for example, search for “watermelon” instead of “watermelon slices”)
    3. If you still don’t see the item you want, scroll down to the bottom of the page
    4. Click Add a special request
    5. Enter the description of the item, including the quantity
    6. Double check the list of suggested items in case we have what you’re looking for
    7. If not, click Create Special Request
    8. Review the request  (and add a photo if you like; it will be shared with the shopper working on your order). Make changes by clicking Edit
    9. Click Add Special Request to Cart

    We are unable to fulfill special requests for alcohol at this time. Please see the complete list of items we are unable to deliver here.

  • What items are you unable to deliver?

    Items listed in our online catalog are eligible for delivery.

    If you don’t see an item in our online catalog, you can make a special request. Please keep in mind that there are some items we are not able to deliver.

    The items are:

    • Pre-ordered or made-to-order items, such as:
      Personalized birthday cakes
      Deli sandwiches or hamburgers
    • Gift cards
    • Live animals, including feeder animals for pets
    • Appliances
    • Any Electronics and electronic peripherals
    • Furniture
    • Non-alcoholic age-restricted products:
      Tobacco
      Over the counter items containing nicotine
      Items containing pseudoephedrine, ephedrine, and phenylpropanolamine
    • Holiday trees
    • Postage stamps
    • Currency
    • Photos
    • Prescription drugs

    Please note that these terms are subject to change without notice.

    Keep in mind that alcohol is not available at all retailers in all markets on Instacart. We cannot fulfill Special Requests for alcohol items.

  • Ordering from more than one store

    You are welcome to shop from multiple stores when placing an order.  

    During your online search, switch between stores to locate and add items to your cart. Here’s how:

    In the app:

    1. While browsing, tap the Store name at the top of the screen
    2. Tap the additional store name for the store you’d like to search
    3. You’ll be taken to the store’s landing page. Browse, search, and add items to your cart as desired.
    4. Go back to the original store as desired using the same method.

    On a computer:

    1. While browsing, click the Store in the top left of the page
    2. Click the additional store name
    3. You’ll be taken to the store’s landing page. Browse, search, and add items to your cart as desired.
    4. Toggle back to the original store as desired using the same method.

    In your cart, you will see items grouped by Store. Adding items to your cart from multiple stores will create a multiple delivery order.

    During online checkout, you will be prompted to select a delivery window for each store. A separate shopper or set of shoppers will be connected to each store delivery.

    Keep in mind that delivery fees and minimums are applicable on a per-delivery basis, and each store requires a separate delivery. Any free delivery promos or credits require a $35 minimum per delivery. The $35 minimum applies for Express members as well.

    After delivery, you can review the order details by store. You will also be given the option to Rate your order and add a Tip. When placing a multiple store orders, your Rating and Tip will be applied once, and will cover all deliveries in the order.

     


     

    Why is more than one store is showing up in my order summary? I only want to order from one store.
    You may have added an item from a second store. Head back to your shopping cart, locate the item and remove it. Make sure you’re on the correct store page, then search for the item and, if available, you can add it to your cart.  

    Why was I charged multiple delivery fees for my order?
    The Delivery fee applies to each delivery in an order. Since multiple stores in an order require multiple deliveries, the delivery fee and associated order minimums apply for each store in the order.




  • Share a shopping cart with friends

    We have a feature that allows multiple Instacart account holders to shop together! Create a cart and share it with your friends, and check out when you’re ready for delivery.

     

    Set up a group cart

    In the app:

    1. Tap the Shopping cart icon
    2. Tap My Carts
    3. Tap Create a cart
    4. Tap Create a group cart
    5. Tap Share to share the cart link with friends

    On a computer:

    1. Login in and click Account
    2. In the drop down menu, click Group carts
    3. Click create a group cart
    4. Enter the Instacart account email addresses for friends you want to invite to your cart

     

    Join a group cart

    1. Locate the invite email and click Join Group Cart
    2. Log into your account. You’ll be able to go straight to the cart.

     

    Access your group cart any time

    1. To access your shared cart, tap or click the Cart icon and tap or click My Carts
    2. Toggle between your personal and group carts as needed!

     

    Checking out

    When the cart is ready, any member of the cart can select Checkout to place the order using their account payment method. At this time, payment cannot be split between cart members.  

     

  • Report incorrect information on an item listing

    If you come across any item listing in our online catalog that contains incorrect information, please let us know.

    1. Click or tap on the item to open item details
    2. Click or tap Incorrect Info?
    3. Tell us What is wrong with wrong with this item? By selecting an option in the menu. 

    Sending us this alert helps us keep our catalog up to date for all customers.

  • Reviewing your cart

    For best results, download the latest version of the Instacart app for iOS or Android.

    While shopping, view your cart by selecting the  icon on your dashboard:

     

     Your cart will show the current next available delivery window for your store, and the item order amount needed to reach any order minimums.

    You can also view your item total, adjust item quantities, and remove items as needed.

      

     

    Add as many items you’d like to your cart. When you’re ready to place your order, tap Checkout now

     

     

  • Add instructions for items

    If you prefer your bananas a little green, or want your coffee ground for a certain filter, you can add instructions to items in your order. Your shopper will see these instructions during shopping.

    Where you can add item instructions:

    • In your cart: click Instructions on the item
    • On the checkout page: Once you submit the address, delivery window, and payment method, tap or click Review to review items and enter Instructions
    • After you’ve placed your order: Visit the Order page to review items and enter Instructions

    Please note: The instructions you enter for items will carry over to future orders. Be sure to review notes for repeat items on new orders.

  • Checking out

    For best results, download the latest version of the Instacart app for iOS or Android.

    When you’re ready to place your order, visit your cart and tap Checkout now

    Next, view and select a date and time window for your delivery:

     Then, add a delivery address, and any helpful delivery instructions for the shopper

     Tap Add Credit Card to add a payment method

    Finally, you can review your delivery information and charges. When you’re ready to place the order, just tap Place order.

     

  • Replacement items

    Though our catalog team works diligently to provide the most up to date item information, we can’t guarantee that an item will be in stock at the store. We offer the option to replace or refund out of stock items, which you can manage when placing your order.

    Any items added to your cart will default to Replace with best match. With this option, the shopper on your order is prompted to select the best possible replacement for your out of stock item.

    You can change this setting for any item on the Checkout page:

    1. Enter the address, delivery window, and payment information for the order
    2. Click Review to view the order items
    3. On any item, click Add replacement option
      1. If you would like our system to suggest the best replacement option to your shopper, keep the Replace with best option setting
      2. If you would like to select your own replacement choice, select Choose replacement. You can search our online catalog or choose a replacement from the suggested items displayed.
      3. If you would like a refund if your item is out of stock, choose Don’t replace.

    Keep in mind that you will be refunded or charged for the difference in price on any replacement items.

    If you have order notifications turned on while your order is active you will receive alerts when an item is replaced or refunded by your shopper. Click here for help adjusting notification preferences.

    Click here for more on approving changes to your order

  • Delivery instructions

    To ensure your delivery is quick and convenient, we recommend adding delivery instructions to the address on your order.  Your delivery driver will see these instructions as they head your way. Useful info includes:

    • Parking locations
    • Building security, or gate information
    • Specific directions for difficult to locate front doors
    • Any markers on your home that help the shopper find the best entrance

    There are a few ways to add delivery instructions to an address:

    When placing an order:

    • On the Checkout page, when entering your address info, look for the Instructions for delivery box to input the information.

    After placing an order (before shopping begins):

    • On the Order page, Edit the delivery address and enter Instructions for delivery

    When adding an address to your account:

    • Under account settings, locate Addresses, and Edit or Add and address to include Delivery instructions

    If your shopper is already working on your order, you’ll need to contact your shopper directly. For help contacting your shopper, click here.

    For more information about delivery, and tips for improving delivery instructions, click here.

     

  • Pickup Orders

    Pickup orders are currently available in select cities and stores.

    If pickup is available it will be listed as an option when you select your delivery time during checkout. During the checkout phase, we'll ask you to reconfirm the pickup location.

    Once the order has been shopped and staged, you will receive either a push notification or SMS (text) message with pickup instructions, including a pickup code. Please make note of this code. When you arrive at the store to pick up your order, please go to customer service for assistance. If customer service is not available, please find a cashier. They will ask for your name and pickup code before locating your order.

    Please note: If you do not have push or SMS notifications turned on, you will not receive the pickup code. For help adjusting your order notifications preferences, click here.

  • Order status

    To check the status of an order you’ve placed:

    In the app:

    1. Tap the Account icon
    2. Tap Your orders
    3. Tap an order to view its status

    On a computer:

    1. Log in and click Account
    2. In the drop down menu, click Your orders
    3. Click on an order to view its status

     

  • Add or update items in an order you've placed

    Please Note: Once a shopper begins working on your order, you will need to chat with them directly for assistance. Click here for help contacting your shopper.

    For help checking your order status, follow this link.

    If a shopper is not yet working on your order, you can update your items, notes, and replacement options in the Order page.

    Add a new item to your order

    1. Make sure you’re in the correct Store page.
    2. Locate and add all the items to your shopping cart. For help with this, visit our guide to
    3. Tap the Shopping cart icon
    4. At the bottom of the cart window, tap Add to Order in Progress
    5. Follow prompts for confirmation 

    Change quantity or remove an item

    In the app:

    1. Tap the account icon at the top left
    2. Tap Order history
    3. Tap the order you want to update
    4. Tap the item you want to edit
    5. Tap the plus or minus symbol to increase or decrease quantity

    On a computer:

    1. At the top right of any page, click Account
    2. Click Your Orders
    3. Select the order you want to update
    4. In the item list, select the item you want to adjust the quantity on
    5. On this item, click the number and adjust as you like 

    Update item replacement choices

    You must be on a computer to do this!

    1. At the top right of any page, click Account
    2. Click Your Orders
    3. Select the order you want to update
    4. Under the item you’d like to update, click Edit replacement option
    5. Choose your preferred replacement option

     

  • Alcohol policies

    • Alcohol is not available at all retailers in all markets on Instacart.
    • We cannot fulfill Special Requests or replacements for alcohol items.
    • Customers ordering alcohol on Instacart will be required to provide their date of birth at checkout to confirm they are 21 or older. When the order is delivered, a recipient 21 or older must be present to sign for the delivery and show proof of legal age with a valid photo ID, as well.
    • No orders containing alcohol will be delivered to any visibly intoxicated persons. No alcohol will be left unattended.
    • If these requirements are not met at delivery, the alcohol items will not be delivered and the customer will not be charged for the value of the alcohol, excluding any delivery fees, bottle deposit fees or tip.
  • Rescheduling a delivery

    You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule:

    In the app:

    1. Tap the Account icon
    2. Tap Your Orders
    3. Select the order you’d like to reschedule
    4. Next to the delivery date and time information, tap Edit
    5. Choose a new delivery time and/or date
    6. Tap Reschedule delivery time

    On a computer:

    1. Log in and click Account
    2. From the dropdown menu, click Your orders
    3. Locate the order you’re rescheduling and click View Order Details
    4. On the Order Details page, in the Order Info box on the right side of the page, click Edit
    5. Choose a new delivery time and/or date
    6. Click Save in the upper right corner
    7. The new delivery date/time will update in the Order Info box. You’re all set!
  • Cancellation policy

    You can cancel your delivery for a full refund with no additional fees, up until we start shopping for your order. To cancel your order:

    In the app:

    1. Tap the Account icon
    2. Tap Your Orders
    3. Tap the order you’d like to cancel
    4. On the Order page click Cancel order
    5. Confirm order cancellation

    On a computer:

    1. Log in and click Account
    2. In the drop down menu, click Your Orders
    3. Select the order you’d like to cancel
    4. At the top of the Order page, click Cancel order
    5. Confirm order cancellation

    If you must cancel your order during the shopping or delivery process, your order total will be refunded and you may be charged a fee. To cancel an order in progress, please contact Community Support for assistance.

    If we are unable to complete your delivery, we may cancel the order on your behalf. If this happens, you will be refunded for the order and you may be charged a cancellation fee. For information and tips for receiving your delivery, click here.

     

    I’m trying to cancel my order but I don’t see the ‘Cancel order’ button on the order page.
    If you don’t see the Cancel order button, your order may already be connected to a shopper. Check the order page to confirm your order status. If you need to cancel at this point, please contact Community Support for assistance. A cancellation fee may apply.