• Pricing
  • Terms of Promos and Credits
  • Referral Terms and Conditions
  • What does “Same as in-store” pricing mean? What is "Everyday Store Pricing"?
  • How much does delivery cost?
  • How are items priced on Instacart?
  • What are Instacart Coupons?
  • Do Instacart Coupon prices apply if an item is replaced or refunded?
  • Do you honor in-store sales or coupons?
  • Terms for Free Delivery
  • Does my order containing alcohol qualify for free delivery?
  • What is included in estimated taxes and fees?
  • Can I return bottles through Instacart and get my bottle deposit refund?
  • Where do my tips go?
  • Why is there a 10% service amount on my order?
  • Why didn’t the amount of my service amount change when the cost of my order ended up being less?
  • What is Busy Pricing?
  • Terms of Promos and Credits
    Referral Terms and Conditions

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms for Appeasement Credit
    Credit expires on the date indicated in the user’s account settings. Credit cannot be used retroactively for prior purchases. Credit will be deducted from the total purchase price for all non-alcohol products. Credit cannot be applied to alcohol products. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Credit may not be sold, copied, modified, or transferred. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms for Free Delivery

    Promo code expires on the date indicated in the user’s account settings. Promo code valid on first-time orders with Referral made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms for Promotion Codes

    General terms & conditions:

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

     Trademark:

    When the Download on the App Store badge is used, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

    Terms for Appeasement Free Delivery Credit
    Promo code expires on the date indicated in the user’s account settings. Promo code valid on orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.
     
    Terms For Promotional Instacart Express Code
     
    Promo code expires on the date indicated in the user’s account settings. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household. Instacart Express Terms and Conditions apply. By redeeming this offer, you agree to Instacart Express Terms & Conditions. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.
     
    Terms for Appeasement Instacart Express Credit
    Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller.  Instacart may not be available in all zip codes.
     
     
    Terms for promo codes that span multiple orders

    Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

     Terms and Conditions

     

     

  • Referral Terms and Conditions

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms and Conditions

  • What does “Same as in-store” pricing mean? What is "Everyday Store Pricing"?

    Same as in-store pricing

    Prices displayed reflect the average in-store, pre-tax, per unit prices for this retailer in your area based on available data feeds, subject to delays and errors. Prices and availability can change without notice. Actual in-store prices at the time a purchase is made, including those for weighted items, may differ from those available through the Instacart platform.

    Everyday store pricing 

    We allow our retail partners to set competitive pricing according to their business needs. Whole Food Market and Target have chosen not to offer sale prices at this time. Actual in-store prices at the time a purchase is made, including those for weighted items and items on sale in-store, may differ from those available through the Instacart platform. This is referred to as Everyday Store Pricing, where prices and availability can change without notice, and are set at the discretion of the retailer.

  • How much does delivery cost?

    The delivery fee depends on the size of your order and the delivery time that you choose. The specific delivery fee for your order will be displayed when you choose a delivery time during checkout before you place your order.

    When we experience high demand for a delivery time, a Busy Pricing fee may apply in addition to the delivery fee. Busy Pricing is also shown clearly at checkout.

    With Instacart Express, you get free delivery on 1 hour, 2 hour & scheduled grocery deliveries over $35.

    Please keep in mind that all orders must be $10 or more.

  • How are items priced on Instacart?

    Are Instacart prices different from in-store prices?

    When possible, Instacart works with retailers to bring you the same prices as found in the physical store. In some cases prices may be higher than in-store. We don’t honor in-store discounts (although we make available Instacart Coupons from time to time). You can see detail about pricing at the stores in your area here (you must be logged in): https://www.instacart.com/store/prices.

    Who sets the prices on Instacart?

    All prices on Instacart are based on the prices set by the retailer. Where the prices are marked “Same as in store,” the retailer has set the prices to reflect, on average, the in-store prices of that retailer in your local area. Where the prices indicate that they are higher than in-store, the price of an item is based on the price set by the retailer, upon which Instacart may add a standard mark-up to partially cover the cost of delivery to you. Instacart does not add a mark-up to the price of alcohol items.

    What does “15%+ higher than in-store” pricing mean?

    This means that the average price of items on Instacart is 15% higher or more compared to the average price of that retailer in your local area.

    What if I find an item that is priced incorrectly or unfairly?

    If you notice an item that you believe is priced incorrectly or unfairly, please email help@instacart.com and we will look into it as soon as possible.

    Note: We reserve the right to cancel an order for any reason, including as a result of items that are priced incorrectly. If we do cancel an order, we will refund your account for the amount paid.



  • What are Instacart Coupons?

    Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help our users save money on the products they love.

  • Do Instacart Coupon prices apply if an item is replaced or refunded?

    If the item is replaced with a qualifying item, you will still receive the discount. If it is replaced with a non-qualifying item or refunded, or if the coupon requirements are otherwise no longer met, you will not receive the discount. 

  • Do you honor in-store sales or coupons?

    We do not honor in-store sales and coupons.

    There are, however, sales and promotions that are available on Instacart that may not be available in-store.

    To see what discounts are available for a particular store, you can:

    On a computer

    1. Go to www.instacart.com and make sure you’re logged in
    2. Click Departments at the top left
    3. Click Coupons or Sales (these may not available at all times from all stores)

    On the iPhone or iPad app

    1. From the home page of the app, scroll down
    2. Notice there are sections for Coupons and Sales (these may not available at all times from all stores)

    On the Android phone or tablet app

    1. From the home page of the app, scroll down
    2. Notice there are sections for Coupons and Sales (these may not available at all times from all stores) 

    Also, you will also notice any item on sale during your normal Instacart shopping experience because the price is in pink.

    Finally, you can sign up for other marketing offers in the Notifications section of Your Account.

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Your Account (you’ll see your name there, too)
    3. Click See Account Info
    4. Click Notifications
    5. Select Sales and Marketing
  • Terms for Free Delivery

    Promo code expires on the date indicated in the user’s account settings. Promo code valid on first-time orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

  • Does my order containing alcohol qualify for free delivery?

    For legal reasons, orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. For Instacart Express members, this fee will be waived.

  • What is included in estimated taxes and fees?

    At check-out, we provide you with an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees. These are the sames types of fees that you would pay in the physical store. Final taxes and fees will be included in your receipt after your order is picked and delivered.

  • Can I return bottles through Instacart and get my bottle deposit refund?

    At this time you can’t return bottles using Instacart.

  • Where do my tips go?

    Your tips go directly to the people who are fulfilling and delivering your order. Instacart does not keep any tips. Depending on the region of your delivery, the tips are either given to your personal shopper or delivery driver. You're always welcome to tip through the app or our website before or after the delivery is made.

  • Why is there a 10% service amount on my order?

    The service amount defaults to 10% of your order total, but you are able to remove the amount or select a different amount before you finish placing your order. Once your order has been placed, you will no longer be able to adjust the service amount. In order to do this, please click Change below the green Place Order button on the right hand side of the checkout page.

    The service amount you pay is used by Instacart to provide high guaranteed commissions to shoppers through the Instacart platform. However, this payment is not a tip and won’t go directly to the shopper who delivered your order.

     

  • Why didn’t the amount of my service amount change when the cost of my order ended up being less?

    We calculate the service amount percentage based on the initial dollar amount of your order. We feel that the same amount of time and care is taken by your shopper, even if a few items may be replaced, added or refunded!

  • What is Busy Pricing?

    Busy Pricing is a fee that applies specifically to delivery times that are in high demand. By charging more for delivery during these times, customers can depend on our service being available when they need it while having the option of choosing a lower priced delivery slot as well.

    Why is there Busy Pricing?

    Our #1 priority is to provide our customers with an amazing and reliable experience. Busy Pricing allows us to keep more delivery times open and make our service available to you during the busiest parts of the day.

    How much is Busy Pricing?

    We currently charge a bit more for delivery with Busy Pricing. The exact amount depends on how busy we are and other factors.

    How can I avoid paying Busy Pricing?

    You will be much more likely to pay standard delivery fees if you are able to schedule your delivery in advance.

    How will I know how much I am paying for my delivery?

    Your delivery fee will be displayed clearly when you select a delivery time. Delivery fees that include Busy Pricing are noted.

    Does Busy Pricing change the price of my items?

    No, Busy Pricing only affects the delivery fee and will never affect the price of your groceries.

    My order was late but I paid for Busy Pricing. Can I have my money back?

    Yes! If your order is delivered late and you paid for Busy Pricing, we will automatically refund your Busy Pricing fee. The regular delivery fee will still apply to your order.