10 results for instacart express

  With Instacart Express, you get unlimited free delivery on all orders over $35! Log in and visit Account > Instacart Express to sign up or manage your membership settings. Pricing for Instacart Express  Fee Description Cost Annual Express Membership $99 Monthly Express Membership $9.99 Service Fee for Express 0% Service Fee for Non-Express 5% Default Delivery Fee for Non-Express $3.99   Exceptions In Canada, service fees are 5%, and the delivery fee is $5.99. In New York City, the default delivery fee is $5.99. One Hour Delivery Pricing: For Express: $0 For Non-Express: $7.99 + 5% service fee For baskets under $35: Express: $3.99 Non-Express: $7.99 + 5% Service Fee Note: This membership does not give you faster delivery or earlier time slots than other customers. Likewise, membership with Instacart Express does not guarantee that specific delivery slots will be available for a given delivery.  Service fees may apply.  For full terms and conditions, please visit the Instacart Express Terms and Conditions. 
14-Day Trial of Instacart Express Membership Terms Only new users of Instacart.com are eligible for a free 14-day trial of Instacart Express. PER THE USER’S SELECTION, A RECURRING ANNUAL OR MONTHLY MEMBERSHIP WILL BE AUTOMATICALLY CHARGED AFTER THE TRIAL ENDS WITH THE CREDIT CARD ON FILE UNLESS EARLIER TERMINATED IN USER’S ACCOUNT SETTINGS. With Instacart Express, the delivery fee will not be charged on orders over $35 per retailer. Delivery is subject to availability; not available in all zip/post codes. Taxes, fees, and/or tips may still apply. Use of the Instacart Express Membership is subject to the terms of Instacart Express, the Instacart Terms of Service, and the Instacart Privacy Policy. Terms for Promotional Instacart Express Code Promo code expires on and promo term lasts through the date(s) indicated in the user’s account settings and/or as indicated in the promotional offer. AFTER THE END OF THE PROMOTIONAL TERM, A RECURRING ANNUAL MEMBERSHIP WILL BE AUTOMATICALLY CHARGED AFTER THE PROMOTIONAL TERM ENDS WITH THE CREDIT CARD ON FILE UNLESS EARLIER TERMINATED IN USER’S ACCOUNT SETTINGS. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household.  Use of the Instacart Express Membership is subject to the terms of Instacart Express, the Instacart Terms of Service, and the Instacart Privacy Policy. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. With Instacart Express, the delivery fee will not be charged on orders over $35 per retailer. Delivery is subject to availability; not available in all zip/post codes. Taxes, fees, and/or tips may still apply. Terms for Appeasement Instacart Express Credit Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller.  Instacart may not be available in all zip codes.
You can update your Instacart Express credit card and subscription auto-renew settings by logging into your account, and selecting Account > Instacart Express. On the Express page, you can manage your Express subscription type, renewal settings, subscription payment method, and even set a subscription renewal reminder. Update your Express subscription payment method: Log in and click Account In the drop down menu, click Instacart Express Next to Credit card, click Edit payment method Click the preferred payment method, or add a new one by tapping +Credit card Enter the payment information and tap Save Changes Cancel or change your auto-renew settings: Log in and click Account In the drop down menu, click Instacart Express Next to Membership Plan, click End Membership If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead. If you’re certain you’d like to stop renewal, click Continue to Cancel Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date. You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership. If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on. Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.  *For all members, you may cancel your Instacart Express membership within the first 15 calendar days of your paid Instacart Express membership and receive a refund of the Instacart Express membership fee you paid, but only if you have not placed any orders using your Instacart Express membership. If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.
The delivery fee depends on the size of your order and the delivery time that you choose. The fee for each delivery will be displayed when selecting a delivery window during checkout, before you place your order. Please keep in mind that all orders must be $10 or more. Instacart Express With Instacart Express, you will have no delivery fee on all orders over $35. Service fees may still apply. For more information about signing up for Express, check out this article: What is Instacart Express? Busy Pricing When we experience high demand for a delivery time, a Busy Pricing delivery fee may apply. Our top priority is to provide customers with an amazing and reliable experience. Busy Pricing allows us to keep more delivery times open and ensure our service available to you even during the busiest parts of the day. Your delivery fee will be displayed clearly when you select a delivery time. Delivery fees that include Busy Pricing are noted. Does Busy Pricing change the price of my items? No, Busy Pricing only affects the delivery fee and will never affect the price of your groceries. My order was late but I paid for Busy Pricing. Can I have my money back? Yes! If your order is delivered late and you paid for Busy Pricing, we will automatically refund your Busy Pricing fee. The regular delivery fee will still apply to your order. How can I avoid paying Busy Pricing?You will be much more likely to pay standard delivery fees if you are able to schedule your delivery in advance. Customer Pricing How does Instacart determine customer pricing? Do those prices ever change? At Instacart, our goal is to deliver affordable pricing that makes our marketplace accessible to as many people as possible, while creating a fulfilling experience for our thousands of dedicated shoppers. As part of Instacart’s commitment to clear and affordable pricing, we regularly run limited time pricing tests for new and existing customers and Instacart Express members. There are several pricing options that we explore as part of these tests, including adjustments to the cost of the Instacart Express membership, service and delivery fees, and default tip amounts, among others. We use these tests to gather meaningful shopper and customer feedback that will help to inform and calibrate our pricing over the long-term. Our goal is to offer clear, affordable pricing that makes Instacart accessible to more people, ultimately increasing our order volume and creating more opportunities for our shoppers. As always, we look forward to continuing to receive valuable feedback based on your experience with Instacart. Feel free to use this link to tell us what you think and to help us improve and deliver the best possible experience for customers and shoppers.
If you see a transaction on your card associated with Instacart, we can help identify it for you. Here are some first steps you can take to identify the charge: The charge may be your monthly or yearly Instacart Express membership renewal. Log into your account and visit Account > Instacart Express Review the page to see if you have an active Express Membership Confirm the type of Membership you have.  Here you can view the Next Payment date, which will help you identify the original charge amount and date. If you’d like to cancel your Express membership renewal, follow the steps in this article.   The charge may be part of a pending order or completed delivery. Log into your account and visit Account > Your Orders Orders will be listed by the date the order was placed. Select View Order detail for the order you want to review. Scroll to the bottom of the order to view a breakdown of all charges.   Additional assistance If you don’t think the charge is associated with your Instacart account, or if you do not have a Instacart account, please immediately reach out to Community Support at help@instacart.com. We're happy to help investigate to see if the charges are legitimate or fraudulent. Please contact us with the following information: The last four digits of your card number The date of the unauthorized charge(s) The amount of the unauthorized charge(s) We advise reaching out to Community Support before disputing unknown charges with your bank. If a dispute is filed, the associated account will be placed on hold while we investigate the dispute. The account holder will not be able to place any orders while the account is on hold. This process can take upwards of 90 days to resolve during which the account holder will be unable to access the account.  
The Instacart Terms of Service apply for any and all Instacart promotions and credits.  Instacart reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the Instacart promotions and credits  in the event that Instacart determines or believes that the use of any referral system or use or redemption of the Instacart promotions and credits was in error, fraudulent, illegal, or otherwise in violation of the Instacart Terms of Service. In addition, the following additional terms apply with respect to the specific promotion and/or credit listed below. Offers cannot be combined unless otherwise indicated. The offer redeeming user is responsible for paying any applicable sales tax related to the use of an offer; Instacart has no obligation for payment of any tax in conjunction with the distribution or use of any offer. Offer must be used when placing a order, but the offer may not be applied if all conditions are not met after fulfillment of any order applying the offer. Promotion Codes Instacart Express Referral Free Delivery Retailers-Specific Promos Manufacturer's Terms Instacart Credit Terms Payment Method Promos    
For orders, we currently accept all major US credit and debit cards, Google Pay and Apple Pay. We're currently not able to accept prepaid credit cards, store gift cards, EBT cards, international payments, and other forms of payment not listed as accepted above. Add or update a payment method for orders To add a new payment method in the app: Tap the Account icon Tap Your account settings Tap Payment Methods Tap Add credit card Enter the card information and tap Save (Note: For American Express Cards, the 3-digit CVV on the back of the card may be used when inputting your payment method). To remove a payment method in the app: Tap the Account icon Tap Your account settings Tap Payment Methods In the top right, tap Edit Select the payment method you’d like to delete and tap the Red circle Tap Delete Tap OK To add a new payment method on a computer: At the top right, click Account Click Your Account Click Payment Methods on the left Click New card Enter the card information and click Save Changes To remove a payment method on a computer: At the top right, click Account Click Your Account Click Payment Methods on the left Click the card you want to remove Click Delete card   Change your Express subscription payment method In the app: Tap the Account icon Tap Instacart Express Tap Select a credit card Tap the preferred payment method, or add a new one by tapping Add credit card Enter the payment information and tap Save On a computer: Log in and click Account In the drop down menu, click Instacart Express Next to Credit card, click Edit payment method Click the preferred payment method, or add a new one by tapping +Credit card Enter the payment information and tap Save Changes I’ve already placed my order. Can I move the charges to a different payment method? You can only change a payment method on an order once it's been delivered. First, make sure the card you’d like the charges moved to is already on your account. Follow the steps above to add or update payment methods in your account. Next, contact Instacart Community Support and let us know the last four digits of the card you’d like the charges moved to. Please be aware that once we issue a change on the original charge, expect to wait about 3-5 business days for the refund to appear on the old payment method, and the new charge to appear on the new payment method. If you do not see the refund within that window of time, you’ll want to contact your bank directly.
What is the service fee on my order? The service fee helps support the Instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support. The service fee is not a tip and does not go directly to the shopper delivering your order. How is the service fee calculated? The service fee is 5% of the subtotal of the items in your order, other than alcohol. The service fee is a minimum of $2 per individual store delivery. Within New York City the service fee is 7.5%. Alcohol service fee The 5% service fee does not apply to alcohol. The alcohol service fee covers the additional cost associated with ensuring compliant delivery of alcohol products and ID verification. The service fee that applies to the alcohol portion of your order is: $0-$35 of alcohol: $2.00 fee $35.01-$75 of alcohol: $4.00 fee $75.01-$110 of alcohol: $8.00 fee $110.01 or more of alcohol: $10.00 fee Can the service fee be waived? The service fee is fixed and cannot be waived. What if I am an Instacart Express subscriber? Instacart Express customers can waive the service fee through the end of their current membership period. What is the tip on my order? By default a 5% tip is suggested at checkout, with a minimum suggestion of $2 per individual store delivery. Tips are optional and the default tip may be adjusted at checkout or up to 3 days after the order is delivered. Shoppers appreciate tips as a way of recognizing great service and 100% of your tip goes directly to the shopper delivering your order. For more information about tipping, follow this link. Why did my service fee total change after delivery? At checkout we show you the estimated total for your order. Changes to your order, such as replacing or refunding an item, may adjust your final charge. The final service fee and suggested tip on your receipt is based on the final order total at delivery. For more information about order changes, visit this article.  
General Terms & Conditions Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer and may expire prior to actual use of the promo code, without liability to Instacart. Discount will be applied to the total purchase price for all non-alcohol products for orders with a qualifying minimum spend as described in the promotional offer with one retailer. Code must be used for the intended audience and purpose, and in a lawful manner. Code cannot be applied to alcohol products. Code cannot be used retroactively for prior purchases. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes. Terms For Promotional Instacart Express Code Promo code expires on and promo term lasts through the date(s) indicated in the user’s account settings and/or as indicated in the promotional offer. AFTER THE END OF THE PROMOTIONAL TERM, A RECURRING ANNUAL MEMBERSHIP WILL BE AUTOMATICALLY CHARGED AFTER THE PROMOTIONAL TERM ENDS WITH THE CREDIT CARD ON FILE UNLESS EARLIER TERMINATED IN USER’S ACCOUNT SETTINGS. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household.  Use of the Instacart Express Membership is subject to the terms of Instacart Express, the Instacart Terms of Service, and the Instacart Privacy Policy. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. With Instacart Express, the delivery fee will not be charged on orders over $35 per retailer. Delivery is subject to availability; not available in all zip/post codes. Taxes, fees, and/or tips may still apply. Terms for Promo Codes Spanning Multiple Orders Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Code cannot be used retroactively for prior purchases. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes. Terms for Free Item Promotions Promo expires as indicated in the promotional offer or when available quantities have been exhausted, whichever is sooner. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Upon check out, Instacart will apply a coupon for the full price of the promotional product listed on the offer. This offer is limited to 1 per order for first-time customers only; this offer cannot be retroactively applied to prior purchases. This promotional offer has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.
Having an Instacart account is absolutely free! There is no charge for keeping an account open with us. We’ll be adding new stores, features, and exclusive deals as we continue to grow. Are you looking to cancel your upcoming monthly or yearly Express Membership renewal? Follow the steps here. Are you trying to turn off promotional emails? Here’s how. If you’re sure you want to close your account completely, please contact us directly. For faster assistance, be sure to include the name on the account and the login email address or phone number.