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Common questions

Yes! H&S offers same-day delivery with Instacart and you can get your items delivered in as fast as 1 hour.

It's simple. Using the Instacart app or website, you can shop for your favorite products from a H&S near you. After you have placed your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contactless delivery is available with our "Leave at my door" option. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website.

Here's the breakdown on H&S delivery cost via Instacart:
  • Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.
  • Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee.
  • Tipping is optional (but highly encouraged!) for delivery orders. It’s a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order.

Interested in lower delivery fees? Sign up for Instacart Express and you can get $0 delivery fees on every order over $35, and lower service fees too!

H&S pickup cost via Instacart:
  • There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Express members. Express membership waives this like it would a delivery fee.
  • Pick up orders have no service fees, regardless of non-Express or Express membership.

The best part about H&S delivery via Instacart is that you can choose when you would like to schedule your delivery. You can get it in as fast as an hour, or choose a dropoff time for later in the day or week to fit your schedule.

Delivery windows start as early as 9am and run as late as midnight. Check local store hours. Delivery hours are subject to store operating hours, which includes holidays.

To make sure you get your delivery as scheduled, we recommend—
  • Turning on notifications for the Instacart app
  • Keeping an eye out for text messages and phone calls from your Instacart shopper
  • Leaving helpful instructions for parking, gate codes, or other clues to find your home.

Using the Instacart app or website, select H&S, select Pickup, and then select your preferred pickup location from which you’d like to place your order for groceries.

Then, when you arrive at H&S, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.

Your H&S order placed via Instacart will be ready to pick up at the time you requested when you placed your order. However, no need to stress if you’re late! As long as you arrive before the end of the latest pickup window, we’ll have your order ready to go. (Heads up—the latest pickup window may end before the store’s closing time.)

At the moment, Instacart does not currently accept H&S gift cards as a form of payment.
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