Our promise to shoppers

Our promise to shoppers

Shopping with Instacart is more than a way to earn—it’s work that shows you care.

The Shopper Difference. The Instacart Promise.

You could drop off passengers at the airport or pick up food from a restaurant, but shopping with Instacart is different. This work takes someone special, someone solutions-oriented. As a shopper, you balance empathy and efficiency, communication and problem-solving. With every carefully considered substitution, expiration date examined, and order delivered, you master our platform and delight your customers. As you fulfill each batch, you get to know your local retailers and foster your local community.

When you work, where you work, and what work you take is all up to you. You can do two hours today and eight tomorrow. You can save up for back-to-school supplies without missing the school play. You can pay for gas this week and a car payment next month. Instacart provides the resources and support to help you make it happen.

Your service goes well beyond delivering ingredients, you’re connecting households with the essential items they need to thrive. As an important part of the Instacart community, you help us invite the world to share love through food.

Our commitments to the shopper community
Kenya2800+ batches

Support while you shop and beyond.

We value you as a member of the Instacart community. We strive to proactively provide you with the support and safety that makes your shopping experience as seamless as possible and protects you while you work. Whether you shop to pay for the day-to-day or to save for the future, we’re here to help you make it happen.

Jordan400+ batches

Ingredients to earn on your terms

We strive to equip you with information on the best way to earn, so you can earn what you need, when you need it. Whether your goal is to make some quick cash or to save for something bigger, features like Instant Cashout and progress tracking help you maximize your effort. How much you work, which batches you take, and how far you drive—it’s all up to you.

Roberto100+ batches

A community built on best intent.

We believe best intents go both ways. We act with consideration and compassion for the Instacart community and ask that our shoppers and customers assume the best of us and each other. If things don’t go to plan, we’ll handle the situation with the utmost attention, care, and concern to find the best possible outcome for everyone.

Stephanie500+ batches

Recognition and rewards for the best of the bunch.

We know that being a shopper takes care, commitment, and effort. At Instacart, we recognize hard work and reward the strongest shoppers with impactful incentives that help you stand out to your customers, improve your access to earnings, and reach your personal goals.