Shopper Community

Supporting Shoppers with Fuel Assistance

Instacart

Instacart

Mar 18, 2022

We’ve been closely monitoring the increase in gas costs and assessing how we can best support the shopper community during this time. Today, we’re sharing a few updates about how we’re planning to help.

Temporary Fuel Surcharge: We’re implementing a temporary surcharge on customer orders to help offset the increased cost of gas over the next month. This surcharge will add an additional $.40 on customer orders across our marketplace, with a clear indication of the fuel surcharge on the batch before you accept it. Every cent of the new, temporary fuel surcharge will be passed directly onto the shopper. We’re committed to always providing transparent, upfront batch information, so you’ll be able to see the fuel surcharge on the batch to know when it’s included ahead of time. We’ll be launching this feature in the coming days, and will share more information directly with shoppers as it goes live.

Partnership with GetUpside: Shoppers continue to have access to GetUpside, our perks partner who offers cashback on gas and other helpful resources. Download the GetUpside app to earn at least $.35 back per gallon for your first two fill-ups, and to see ongoing offers in your area.

Upfront Batch Information: As always, you’ll see the most relevant details about your batch upfront, before you accept it. You can see how much you’ll earn from Instacart, the expected customer tip, and the delivery distance ahead of time, giving you the ability to decide which batch is best for you. You’ll also see the new temporary fuel assistance as a tag on the batch before accepting it.

“In a time of increased fuel costs across North America, we know that every cent counts, and we’re hopeful this temporary fuel assistance will help offset some of the near-term challenges that shoppers are facing,” said Tom Maguire, Vice President of Operations and Care at Instacart. “While shoppers on our platform tend to spend more time shopping and less time driving, we know that there is still an acute need to address rising gas prices and make sure we’re supporting shoppers during this time. One of our core commitments to shoppers is to provide the ingredients to earn on their terms — this temporary assistance is one way we’re delivering on that promise and helping shoppers meet their financial goals.”

We look forward to continuing to listen to your feedback about how we can best support your needs. As always, thank you for your unwavering commitment to your community.

Instacart

Instacart

Instacart is the leading grocery technology company in North America, partnering with more than 1000 national, regional and local retail banners to deliver from more than 75,000 stores across more than 13,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.

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