Shopper Community
In-Store Navigation to Help Make Finding Items Easier
You’ve told us that it can often be challenging to find certain items in the store and that spending a lot of time looking for one item can be frustrating. That led us to developing a new in-store navigation feature, which we’ve been piloting over the past few months. With this feature you can easily find where each item in the batch is located in the store, saving you time and effort.
How it works
Simply tap on an item in the shopping list and the map will show you where in the store the item is located. This saves time looking for the item and helps you to know if the item really is out of stock and a replacement is necessary, or if it’s just challenging to find in the store.
This feature is being piloted in more than 80 stores across North America to start, with more stores being added over time.
This is only the beginning. The team at Instacart is committed to provide you with the support and safety that makes your shopping experience as seamless as possible and protects you while you work. We look forward to continuing to implement your feedback and developing new features that care for you, the way you care for your customers.
You can learn more about our renewed commitment on our website,
Instacart
Instacart is the leading grocery technology company in North America, partnering with more than 1,400 national, regional, and local retail banners to deliver from more than 80,000 stores across more than 14,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.
A Renewed Commitment to the Shopper Community 
Our Commitment to Shoppers: Recognition and Rewards for the Best of the Bunch 
Our Commitment to Shoppers: Ingredients to Earn on Your Terms 
Most Recent in Shopper Community
Shopper Community
Changes to customer ratings
Dedrick - 3071 deliveries We know that shoppers do their best on each batch to deliver great service. However, you’ve told us that it can be frustrating if a customer provides a low rating based…...
Nov 15, 2023
Shopper Community
Introducing Updates to Our Ratings System
It’s incredibly important to us that our shopper ratings system is as fair and straightforward as possible. Not only do ratings allow you to receive real-time feedback from your customers, but maintaining an average rating…...
Nov 15, 2023
Shopper Community
Celebrating Shoppers this Holiday Season: Win Free Groceries for a Year!
The holiday season is upon us, and there's no better time to express our gratitude for the amazing Instacart shopper community. Shoppers bring the spirit of the season directly to customers' doorsteps, delivering the ingredients…...
Nov 13, 2023