Instacart Retail

Manage your Last Mile Deliveries in the Instacart Last Mile Delivery Operations Dashboard

Instacart

Instacart

Sep 29, 2021

Instacart is proud to power fulfillment operations for retailers across the entire customer journey. As part of our mission to partner with retailers and deliver delightful e-commerce experiences to consumers, we’re excited to launch the self service Last Mile Delivery Operations Dashboard for our retail partners who utilize Instacart’s Last Mile Delivery fulfillment services.

Instacart's Last Mile Delivery operations dashboard
Better manage the customer experience with increased visibility into last mile delivery operations.

This new dashboard enables retailers to better manage the final mile customer support experience, by providing resources to address order issues. By providing retailers with the following functionality, we expect to eliminate the need for 35% of customer support calls:

  • Order List: View, sort, and filter orders and see current status (example – received, batched, shopping, in transit)
  • Order Details: ID, Date, Store ID, Address, Delivered State/Date, Bag count, Item Count, Estimated pickup and delivery times, and Weight
  • Shopper Location: A live driver map updated periodically

View the documentation here

Instacart partners with retailers to deliver the future of retail. Together, we activate seamless digital customer experiences that drive revenue growth and customer loyalty across in-store and online channels. To learn more about our fulfillment as a service offerings, contact your Instacart account manager.

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