Company Updates

Introducing “Instacart Pickup” Grocery Service

Instacart

Instacart

Mar 15, 2019

Say hello to convenience, now introducing Instacart Pickup!

We’re happy to announce the national rollout of Instacart Pickup, a new grocery click-and-collect service. Instacart Pickup gives customers the convenience of both delivery and/or pickup options, allowing our customers to order through Instacart and pickup groceries from their favorite retailer. Throughout 2019, we will be working with existing and new retail partners to add the Instacart Pickup service to participating partner stores nationwide.

The national rollout of Instacart Pickup follows a multi-month pilot we launched to customers to enlist feedback on the new service. Based on the positive responses we received, we deepened our partnerships with ALDI, Cub Foods, Food Lion, Price Chopper, Publix, Schnucks, Smart & Final, Sprouts, Tops Friendly Markets and Wegmans, among others, to offer the Instacart Pickup service in nearly 200 stores across 25 key markets near Atlanta, Boston, Charlotte, Minneapolis, Nashville, San Francisco, and Washington D.C.

To access Instacart Pickup, customers can go online to https://www.instacart.com or open the Instacart mobile app, select their city and store, add groceries to their Instacart grocery cart, then choose either a delivery window or pickup window before they check out. Instacart Pickup customers will receive an in-app notification when their groceries are ready. Pickup customers then send an in-app notification to their Instacart personal shopper letting them know they’re on the way to the store. As soon as they arrive, an Instacart shopper or retailer employee will bring the groceries out to the customer’s vehicle. Instacart’s Pickup service is free for Instacart Express members.

As part of our commitment to make grocery shopping effortless, we’re excited to offer a new option for our customers to get groceries from their favorite retailers through Instacart Pickup.

This announcement was made public on November 7, 2018.

Most recent in Company Updates

Welcome Caper AI to Instacart!

Company Updates

Welcome Caper AI to Instacart!

We’re excited to share that today we announced our acquisition of Caper AI (“Caper”), a leading AI-powered cart and checkout platform.  Over the years, Instacart has been at the forefront of helping retailers move their…...

Oct 19, 2021
Expanding Our Footprint to Reach 90% of Canadian Households

Company Updates

Expanding Our Footprint to Reach 90% of Canadian Households

Today, we’re excited to announce that we are expanding our footprint across Quebec, increasing access to same-day delivery to 90% of Canadian households. Quebec customers can now access beloved retailers H&M, Pharmaprix, Sephora Canada and…...

Oct 14, 2021
Expanding our APIs to support the post-checkout experience

Instacart Retail

Expanding our APIs to support the post-checkout experience

To deliver excellent customer experiences, retailers must provide their customers with seamless post-checkout communications. Customers need to feel that they’re in control of everything that happens from the moment they check out online to the…...

Oct 7, 2021