Company Updates

Costco Prescription Delivery via Instacart Now Available Nationwide

Instacart

Instacart

May 7, 2020

We know that millions of consumers are relying on Instacart in the wake of COVID-19 to get the groceries and household goods they need. For many people, part of their grocery shopping experience goes beyond fresh produce, meat, seafood and pantry staples, and also includes getting much-needed medications.

After recently expanding on a Costco prescription delivery pilot in seven states plus Washington, D.C., today we’re pleased to announce that Costco prescription delivery via Instacart is now available nationally from more than 500 Costco pharmacies across 42 states including Washington, D.C. — with nearly 100% coverage in each state.

The new offering allows Costco members and customers to complete their entire shopping trip online — from groceries and household goods to alcohol* and essential prescription medications — and have it all delivered to their door.

Here’s How it Works: To start, Costco members and customers should arrange for their prescription to be filled at their local, participating Costco location either over the phone, online or in-person. Once the prescription is ready, the customer will receive a text message from their Costco pharmacy. In the text, they will see a link with the option to schedule their prescription for delivery. Once the customer clicks the link, they will be redirected to Costco’s site where the customer can confirm their prescription, sign into their Costco or Instacart account and continue to add groceries and household goods to their order if they choose. When the customer is ready to check out, they can select a delivery time and receive their order as fast as same-day.

As part of our continued commitment to the health and safety of the entire Instacart community in the wake of COVID-19, we’re offering contactless prescription delivery in participating states for most medications, allowing shoppers to simply scan a customer’s ID for verification without a signature. Customers ordering prescription medications from Costco via Instacart must be over the age of 18, and are required to enter their date of birth at checkout and present a valid government ID at the time of delivery. In the coming weeks, we will roll out an additional opt-in customer identity verification feature. It will allow customers to scan their own ID via the Instacart app and sign their own personal mobile device at delivery to verify their identity. Shoppers will still need to visually confirm that the ID belongs to the customer, but they can do this from six feet apart.

Shoppers pick up and deliver all prescription orders in a sealed, tamper-proof bag. Instacart’s prescription delivery service allows Costco members and customers to schedule delivery up to one week in advance. To ensure customers receive their prescription in a timely manner, Instacart recommends customers schedule their delivery as soon as they receive notification that their medication is available for pickup. In order to ensure a seamless prescription delivery experience for customers and shoppers, Instacart has dedicated a special care team to manage any relevant prescription-related inquiries.

For more information about how to order Costco prescriptions for delivery through Instacart, click here.

*Costco alcohol delivery is available in select states.

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