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Introducing Cart Star Rewards

Get rewarded for being a top shopper

Everyday savings
to take you further

All tier levels get you cash back for gas and discounted oil changes 
so you can make the most out of shopping.

More recognition
and opportunities

Customers can see your top-tier status and you'll get priority access 
to batches.

Bigger rewards
as you progress

Every tier has something extra. 
At the highest level, enjoy premium discounts with our partners like Care.com to get a helping hand 
when the unexpected arises.

Shop to earn points

Get 10 points for every order to work toward unlocking the next tier.

Maintain a 4.7 rating

Meet and maintain this customer rating to qualify for Cart Star and receive rewards.

Unlock new tiers 
and rewards

The higher the tier you achieve, the more savings and rewards you'll have access to.

Diamond Cart (2000 pts)

Platinum Cart (1000 pts)

Gold Cart (200 pts)

Check status in the app anytime

As the program rolls out over the next few months, you’ll see it as soon as it’s available in your area.

Shop like a star. Get rewarded.

Tap rewards
for details

Gold

Cart

Platinum

Cart

Diamond

Cart

Cash back on gas

Get cash back per gallon through Upside.

Get cash back per gallon through Upside.

Oil change discounts

Get savings on oil changes through CarAdvise.

Get savings on oil changes through CarAdvise.

Recognition in customer app

Customers will see highlights of your experience when you shop their order.

Customers will see highlights of your experience when you shop their order.

Priority access to batches

Get priority access to batches before stores open or when you're closer to the store.

Get priority access to batches before stores open or when you're closer to the store.

Backup Care

Get discounted care for a child, pet, or senior when the unexpected arises through Care.com.

Get discounted care for a child, pet, or senior when the unexpected arises through Care.com.

How it works

The more you shop, the more rewards you'll unlock.

As a shopper, you have three months to accrue points and reach the various qualifying tiers of Gold, Platinum and Diamond. If you reach a tier during the qualifying period, you immediately get access to the tier rewards.

The points accrued by the end of the previous qualifying period will determine your reward tier and will give you access to those rewards during the three-month rewards period. Points will reset after the qualifying period ends.

Backup Care with Care.com

Every 3 months receive discounted Backup Care for kids, seniors, or pets for when the unexpected arises.

Upside

Get cash back per gallon so you can save more while you shop.

CarAdvise

Get oil change discounts from local mechanics with an easy online platform.

More to come!

We're working on more valuable rewards—
stay tuned.

Frequently asked questions

Program

Program

Rewards

Qualifying

Support and resources

Cart Star will start rolling out on July 11 and will roll out in the US over the next several months as we ensure a great experience for everyone in all regions.

Click the button below for a list indicating when you can expect the program to launch in your region. Everyone in the US should have it by mid November. The program will launch in Canada in November.

Once Cart Star is available in your area, you’ll see your reward tier status in your app under your shopper profile. You’ll also receive an email with your tier status.

You will receive 10 points for every order you complete. For example, if you complete a multi-order batch with 2 orders, you will receive 20 points (10 points for each order in the batch).

If your customer rating is below a 4.7 at the end of a qualification period you will not qualify for Cart Star. 

If your rating drops below a 4.7 during the qualification period  it will not affect your access to the rewards earned from the previous qualifying period.  However, your rating will need to be back up to a 4.7+ by the end of the current qualification period so it won’t impact your access to Cart Star during the next rewards period. To learn more about the qualifying and rewards periods, see the “How it works” section of the website.

You’ll see a message in the “Shopper rewards” section of the “Your stats” page. You’ll also be notified via email.

Cart Star will be replacing the previous 24 Carrot Club program and will provide new, meaningful rewards to shoppers in real time.

No, when Cart Star comes to your region you'll have access to the rewards you qualify for based on the orders you completed in the previous qualification period.